[asterisk-bugs] [JIRA] (ASTERISK-26559) app_queue: New service level calculation

[Joshua Colp (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-26559?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Joshua Colp updated ASTERISK-26559:
-----------------------------------

    Assignee: scgm11

> app_queue:  New service level calculation
> -----------------------------------------
>
>                 Key: ASTERISK-26559
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26559
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.12.1
>            Reporter: scgm11
>            Assignee: scgm11
>
> This patch uses a new formula and add a new service level calculation taking in account the abandoned calls, if a call is abandoned inside the service level threshold this has to be computed as ok, this means the client didnt wait enough and this wont affect the SLP, but if the abandoned call is above the SL threshold then SLP will change.
> Im adding SL2 so we can have both calculations.



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