[asterisk-bugs] [JIRA] (ASTERISK-26032) Pause with reason "wrap-up" for after-call-work

[Joshua Colp (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26032?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=230671#comment-230671 ] 

Joshua Colp commented on ASTERISK-26032:
----------------------------------------

If you'd like specific feedback on whether it's something useful for the community then the asterisk-dev and asterisk-users mailing lists would be the place to go. From a policy perspective provided the code does not introduce regressions, is documented, doesn't cause any problems, and in the case of 13 has a test, it can go in.

> Pause with reason "wrap-up" for after-call-work
> -----------------------------------------------
>
>                 Key: ASTERISK-26032
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26032
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.9.1
>            Reporter: Troy Bowman
>            Assignee: Troy Bowman
>            Severity: Minor
>
> I'm staging this enhancement in 13.9 (where I tested it) for preliminary consideration.
> Adds another queues.conf option named pause_wrapup_after_complete. This allows automatic pausing with the reason "wrap-up" after completed queue calls.  The agent would then have to use another interface to un-pause when they are ready to accept another call.  This is necessary when after-call wrap-up time might require making calls to other parties, among many other possibilities.  Management can then use the wrap-up pause time in queue reporting to gauge after-call-work time.  Defaults to 'no'.
> The wrapuptime option in queues.conf is still used when the agent comes back from their wrap-up pause, to allow them to re-pause.  For example, if they need to pause for a break immediately after finishing their after-call-work, they can use the seconds in wrapuptime to go on break, instead instantly receiving the next waiting call.



--
This message was sent by Atlassian JIRA
(v6.2#6252)