[asterisk-bugs] [JIRA] (ASTERISK-26032) Pause with reason "wrap-up" for after-call-work

[Joshua Colp (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-26032?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Joshua Colp updated ASTERISK-26032:
-----------------------------------

    Status: Open  (was: Triage)

> Pause with reason "wrap-up" for after-call-work
> -----------------------------------------------
>
>                 Key: ASTERISK-26032
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26032
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.9.1
>            Reporter: Troy Bowman
>            Severity: Minor
>
> I'm staging this enhancement in 13.9 (where I tested it) for preliminary consideration.
> Adds another queues.conf option named pause_wrapup_after_complete. This allows automatic pausing with the reason "wrap-up" after completed queue calls.  The agent would then have to use another interface to un-pause when they are ready to accept another call.  This is necessary when after-call wrap-up time might require making calls to other parties, among many other possibilities.  Management can then use the wrap-up pause time in queue reporting to gauge after-call-work time.  Defaults to 'no'.
> The wrapuptime option in queues.conf is still used when the agent comes back from their wrap-up pause, to allow them to re-pause.  For example, if they need to pause for a break immediately after finishing their after-call-work, they can use the seconds in wrapuptime to go on break, instead instantly receiving the next waiting call.



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