[asterisk-bugs] [JIRA] (ASTERISK-26032) Pause with reason "wrap-up" for after-call-work

[Troy Bowman (JIRA)]

Troy Bowman created ASTERISK-26032:
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             Summary: Pause with reason "wrap-up" for after-call-work
                 Key: ASTERISK-26032
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26032
             Project: Asterisk
          Issue Type: Improvement
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 13.9.1
            Reporter: Troy Bowman
            Severity: Minor


I'm staging this enhancement in 13.9 (where I tested it) for preliminary consideration.

Adds another queues.conf option named pause_wrapup_after_complete. This allows automatic pausing with the reason "wrap-up" after completed queue calls.  The agent would then have to use another interface to un-pause when they are ready to accept another call.  This is necessary when after-call wrap-up time might require making calls to other parties, among many other possibilities.  Management can then use the wrap-up pause time in queue reporting to gauge after-call-work time.  Defaults to 'no'.

The wrapuptime option in queues.conf is still used when the agent comes back from their wrap-up pause, to allow them to re-pause.  For example, if they need to pause for a break immediately after finishing their after-call-work, they can use the seconds in wrapuptime to go on break, instead instantly receiving the next waiting call.




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