[asterisk-bugs] [JIRA] (ASTERISK-25855) No application AgentLogin after a while of operation

[Richard Mudgett (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-25855?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Richard Mudgett updated ASTERISK-25855:
---------------------------------------

    Description: 
There is an issue, that appeared at callcenter solution that use chan_agent. This issue appear one or two times per week and cause in the middle of the day inability of Agent to login in. Log files start to notice, that there is no AgentLogin application.

After issue appeared there is no possibility to unload/reload chan_agent.so. Only asterisk restart fix AgentLogin application operation.

Console output:
{noformat}
[2016-03-17 17:19:25] VERBOSE[21263][C-00000002] pbx.c:     -- Executing [00011590 at nipo-login:3] UserEvent("Local/105 at from-internal-00000001;1", "NIPOAgentChannel,Agent: 00011590,Channel: Local/105 at from-internal-00000001;1") in new stack
[2016-03-17 17:19:25] WARNING[21263][C-00000002] pbx.c: No application 'AgentLogin' for extension (nipo-login, 00011590, 4)
[2016-03-17 17:19:25] VERBOSE[21263][C-00000002] pbx.c:   == Spawn extension (nipo-login, 00011590, 4) exited non-zero on 'Local/105 at from-internal-00000001;1'
{noformat}

Module unload/reload tries:
{noformat}
dialer01*CLI> module unload chan_agent.so
Unable to unload resource chan_agent.so
Command 'module unload chan_agent.so ' failed.
[2016-03-17 17:34:12] WARNING[4867]: loader.c:607 ast_unload_resource: Unload failed, 'chan_agent.so' is not loaded.
dialer01*CLI> module reload chan_agent.so
[2016-03-17 17:34:31] NOTICE[4867]: loader.c:825 ast_module_reload: The module 'chan_agent.so' was not properly initialized.  Before reloading the module, you must run "module load chan_agent.so" and fix whatever is preventing the module from being initialized.
dialer01*CLI> module load chan_agent.so
Unable to load module chan_agent.so
Command 'module load chan_agent.so' failed.
[2016-03-17 17:34:50] WARNING[4867]: channel.c:729 ast_channel_register: Already have a handler for type 'Agent'
[2016-03-17 17:34:50] ERROR[4867]: chan_agent.c:2523 load_module: Unable to register channel class 'Agent'
{noformat}


  was:
There is an issue, that appeared at callcenter solution that use chan_agent. This issue appear one or two times per week and cause in the middle of the day inability of Agent to login in. Log files start to notice, that there is no AgentLogin application.

After issue appeared there is no possibility to unload/reload chan_agent.so. Only asterisk restart fix AgentLogin application operation.

Console output:

[2016-03-17 17:19:25] VERBOSE[21263][C-00000002] pbx.c:     -- Executing [00011590 at nipo-login:3] UserEvent("Local/105 at from-internal-00000001;1", "NIPOAgentChannel,Agent: 00011590,Channel: Local/105 at from-internal-00000001;1") in new stack
[2016-03-17 17:19:25] WARNING[21263][C-00000002] pbx.c: No application 'AgentLogin' for extension (nipo-login, 00011590, 4)
[2016-03-17 17:19:25] VERBOSE[21263][C-00000002] pbx.c:   == Spawn extension (nipo-login, 00011590, 4) exited non-zero on 'Local/105 at from-internal-00000001;1'


Module unload/reload tries:

dialer01*CLI> module unload chan_agent.so
Unable to unload resource chan_agent.so
Command 'module unload chan_agent.so ' failed.
[2016-03-17 17:34:12] WARNING[4867]: loader.c:607 ast_unload_resource: Unload failed, 'chan_agent.so' is not loaded.
dialer01*CLI> module reload chan_agent.so
[2016-03-17 17:34:31] NOTICE[4867]: loader.c:825 ast_module_reload: The module 'chan_agent.so' was not properly initialized.  Before reloading the module, you must run "module load chan_agent.so" and fix whatever is preventing the module from being initialized.
dialer01*CLI> module load chan_agent.so
Unable to load module chan_agent.so
Command 'module load chan_agent.so' failed.
[2016-03-17 17:34:50] WARNING[4867]: channel.c:729 ast_channel_register: Already have a handler for type 'Agent'
[2016-03-17 17:34:50] ERROR[4867]: chan_agent.c:2523 load_module: Unable to register channel class 'Agent'


> No application AgentLogin after a while of operation
> ----------------------------------------------------
>
>                 Key: ASTERISK-25855
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25855
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Channels/chan_agent
>    Affects Versions: 11.21.0
>            Reporter: Igor Goncharovsky
>            Assignee: Igor Goncharovsky
>
> There is an issue, that appeared at callcenter solution that use chan_agent. This issue appear one or two times per week and cause in the middle of the day inability of Agent to login in. Log files start to notice, that there is no AgentLogin application.
> After issue appeared there is no possibility to unload/reload chan_agent.so. Only asterisk restart fix AgentLogin application operation.
> Console output:
> {noformat}
> [2016-03-17 17:19:25] VERBOSE[21263][C-00000002] pbx.c:     -- Executing [00011590 at nipo-login:3] UserEvent("Local/105 at from-internal-00000001;1", "NIPOAgentChannel,Agent: 00011590,Channel: Local/105 at from-internal-00000001;1") in new stack
> [2016-03-17 17:19:25] WARNING[21263][C-00000002] pbx.c: No application 'AgentLogin' for extension (nipo-login, 00011590, 4)
> [2016-03-17 17:19:25] VERBOSE[21263][C-00000002] pbx.c:   == Spawn extension (nipo-login, 00011590, 4) exited non-zero on 'Local/105 at from-internal-00000001;1'
> {noformat}
> Module unload/reload tries:
> {noformat}
> dialer01*CLI> module unload chan_agent.so
> Unable to unload resource chan_agent.so
> Command 'module unload chan_agent.so ' failed.
> [2016-03-17 17:34:12] WARNING[4867]: loader.c:607 ast_unload_resource: Unload failed, 'chan_agent.so' is not loaded.
> dialer01*CLI> module reload chan_agent.so
> [2016-03-17 17:34:31] NOTICE[4867]: loader.c:825 ast_module_reload: The module 'chan_agent.so' was not properly initialized.  Before reloading the module, you must run "module load chan_agent.so" and fix whatever is preventing the module from being initialized.
> dialer01*CLI> module load chan_agent.so
> Unable to load module chan_agent.so
> Command 'module load chan_agent.so' failed.
> [2016-03-17 17:34:50] WARNING[4867]: channel.c:729 ast_channel_register: Already have a handler for type 'Agent'
> [2016-03-17 17:34:50] ERROR[4867]: chan_agent.c:2523 load_module: Unable to register channel class 'Agent'
> {noformat}



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