[asterisk-bugs] [JIRA] (ASTERISK-25731) When a queue agent transfers a queue call, wrapuptime is not respected

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-25731?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton updated ASTERISK-25731:
------------------------------------

    Assignee: Lorne Gaetz  (was: Unassigned)
      Status: Waiting for Feedback  (was: Triage)

I started with a copy paste from the definitive guide and made a basic queue.

{noformat}
[general]
autofill=yes
shared_lastcall=yes

[StandardQueue](!)
musicclass=default
strategy=rrmemory
joinempty=no
leavewhenempty=yes
ringinuse=no
wrapuptime=40

[sales](StandardQueue) 
[support](StandardQueue) 
{noformat}

I used a callfile to send a call into the queue

{noformat}
Channel: Local/7001 at from-internal
WaitTime: 200
Application: Wait
Data: 300
{noformat}

I used additional call files with the same instructions to send multiple calls into the queue.

I used a very simple extensions.conf to send callfile call into the queue.

{noformat}
[Queues]
exten = 7001,1,Verbose(2,${CALLERID(all)} entering the support queue)
same = n,Queue(support)
same = n,Hangup()
exten = 7002,1,Verbose(2,${CALLERID(all)} entering the sales queue)
same = n,Queue(sales)
same = n,Hangup()

[from-internal]
include = Queues
{noformat}

In the queue I had one member, PJSIP/ALICE added with "queue add member ..." which transferred to another extension:

{noformat}
exten = 6002,1,Dial(PJSIP/BOB)
{noformat}

> When a queue agent transfers a queue call, wrapuptime is not respected
> ----------------------------------------------------------------------
>
>                 Key: ASTERISK-25731
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25731
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>    Affects Versions: 13.6.0, 13.7.0
>         Environment: FreePBX Distro, CentOS 6.6, Asterisk 13, FreePBX 13
>            Reporter: Lorne Gaetz
>            Assignee: Lorne Gaetz
>            Severity: Minor
>         Attachments: debug2.txt, debug.txt
>
>
> When a queue agent receives a call from a queue, then hangs up, wrapuptime is respected as normal. When the same agent receives a queue call and transfers the call, wrapuptime is ignored. It makes no difference how the agent is logged into the queue or how the transfer is made (attended, blind, in-call feature code, phone transfer button)
> xref to FreePBX ticket: http://issues.freepbx.org/browse/FREEPBX-4566



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