[asterisk-bugs] [JIRA] (ASTERISK-17570) [patch] queue does not handle longest waiting caller first

[Sébastien Couture (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-17570?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=231009#comment-231009 ] 

Sébastien Couture commented on ASTERISK-17570:
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Sjoerd,

Sorry to be a bother, but by "we don't use Asterisk 11 here", did you mean that you only had that patch for an earlier version of Asterisk, or that you weren't using Asterisk at all?

Like I said previously, I would _greatly_ appreciate if you could provide this patch for ANY version of Asterisk. I would gladly try to port it to Asterisk 11 and up.

Thank you for your help!

> [patch] queue does not handle longest waiting caller first
> ----------------------------------------------------------
>
>                 Key: ASTERISK-17570
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-17570
>             Project: Asterisk
>          Issue Type: Bug
>          Components: Applications/app_queue
>    Affects Versions: 1.8.3
>            Reporter: Sjoerd
>            Severity: Minor
>         Attachments: app_queue.patch
>
>
> If you have two or more queues with shared agents (agents logged in to both queues), both queues have the same chance of getting an agent. Suppose you have a busy and a quiet queue it is not desirable to have the same chance, the busy queue should get much more.
> ****** ADDITIONAL INFORMATION ******
> I've made a patch that introduces a auto-weight feature. If enabled every caller to the queue has a weight equal to its holdtime. This way the queue with the highest holdtime will get served first.



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