[asterisk-bugs] [JIRA] (ASTERISK-26102) Manager Event DTMF not generated if call comes from a queue

[Joshua Colp (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-26102?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Joshua Colp updated ASTERISK-26102:
-----------------------------------

    Assignee: Richard Wilkinson  (was: Unassigned)
      Status: Waiting for Feedback  (was: Triage)

We need the console log and PJSIP configuration as well. It may be that things are such that direct media is being permitted and done, so DTMF is not flowing through Asterisk. Doing hold would bring it back.

> Manager Event DTMF not generated if call comes from a queue
> -----------------------------------------------------------
>
>                 Key: ASTERISK-26102
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26102
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>    Affects Versions: 13.7.2
>            Reporter: Richard Wilkinson
>            Assignee: Richard Wilkinson
>
> If a call is answered by a queue member, asterisk doesn't generate the manager DTMF events when a digit is pressed.
> They are not generated for either channel.
> If the agent puts the caller on hold, they are generated, but as soon as the agent is taken off hold, nothing is generated.



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