[asterisk-bugs] [JIRA] (ASTERISK-24737) When agent not logged in, agent status shows unavailable, queue status shows agent invalid

[Asterisk Team (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-24737?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Asterisk Team updated ASTERISK-24737:
-------------------------------------

    Target Release Version/s: 14.0.0

> When agent not logged in, agent status shows unavailable, queue status shows agent invalid
> ------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-24737
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-24737
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_agent_pool
>    Affects Versions: 13.1.1
>            Reporter: Richard Mudgett
>            Assignee: Richard Mudgett
>      Target Release: 13.2.0, 14.0.0
>
>
> The initial status from {{app_agent_pool}} agents reported to other modules in the system after the initial module load is not correct.
> # Define an {{app_agent_pool}} agent in {{agents.conf}}
> {noformat}
> [agent1]
> {noformat}
> # Define a queue agent from {{app_agent_pool}} in {{queues.conf:}}
> {noformat}
> [my_queue]
> member => Local/agent1 at sip,0,May Flowers,Agent:agent1
> joinempty=unavailable
> {noformat}
> # Start asterisk
> # Notice the response from CLI "agent show <agentname>":
> {noformat}
> lab_controller*CLI> agent show agent1
> Id: agent1
> Name:
> Beep: beep
> MOH: default
> RecordCalls: No
> State: UNAVAILABLE
> {noformat}
> # Now, when I examine the agent status with CLI "queue show <queuename>":
> {noformat}
> lab_controller*CLI> queue show my_queue
> my_queue has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
>    Members:
>       May Flowers (Local/agent1 at sip from Agent:agent1) (ringinuse enabled) (Invalid) has taken no calls yet
> {noformat}
> agent status is {{Invalid}} and not the expected {{Unavailable}}.



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