[asterisk-bugs] [JIRA] (ASTERISK-25731) When a queue agent transfers a queue call, wrapuptime is not respected

[Lorne Gaetz (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-25731?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Lorne Gaetz updated ASTERISK-25731:
-----------------------------------

    Description: 
When a queue agent receives a call from a queue, then hangs up, wrapuptime is respected as normal. When the same agent receives a queue call and transfers the call, wrapuptime is ignored. It makes no difference how the agent is logged into the queue or how the transfer is made (attended, blind, in-call feature code, phone transfer button)


xref to FreePBX ticket: http://issues.freepbx.org/browse/FREEPBX-4566


  was:
When a queue agent receives a call from a queue, then hangs up, wrapuptime is respected as normal. When the same agent receives a queue call and transfers the call, wrapuptime is ignored. It makes no difference how the agent is logged into the queue or how the transfer is made (attended, blind, in-call feature code, phone transfer button)




> When a queue agent transfers a queue call, wrapuptime is not respected
> ----------------------------------------------------------------------
>
>                 Key: ASTERISK-25731
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25731
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>    Affects Versions: 13.6.0, 13.7.0
>         Environment: FreePBX Distro, CentOS 6.6, Asterisk 13, FreePBX 13
>            Reporter: Lorne Gaetz
>            Assignee: Unassigned
>            Severity: Minor
>         Attachments: debug2.txt, debug.txt
>
>
> When a queue agent receives a call from a queue, then hangs up, wrapuptime is respected as normal. When the same agent receives a queue call and transfers the call, wrapuptime is ignored. It makes no difference how the agent is logged into the queue or how the transfer is made (attended, blind, in-call feature code, phone transfer button)
> xref to FreePBX ticket: http://issues.freepbx.org/browse/FREEPBX-4566



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