[asterisk-bugs] [JIRA] (ASTERISK-25731) When a queue agent transfers a queue call, wrapuptime is not respected

[Lorne Gaetz (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-25731?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Lorne Gaetz updated ASTERISK-25731:
-----------------------------------

    Attachment: debug.txt

The attached file (core set debug 10) shows 2 local extensions (2007 and 2007, different PJSIP endpoints) calling to queue 700. Queue agent 2009 answers the first call, blind transfers to 2005. 2009 immediately rings again with the second queue call. wrapuptime is set to 19s and, tho not shown in the attachment, I have confirmed wrapuptime works when ext 2009 hangs up instead of transfers.

> When a queue agent transfers a queue call, wrapuptime is not respected
> ----------------------------------------------------------------------
>
>                 Key: ASTERISK-25731
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25731
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>    Affects Versions: 13.6.0, 13.7.0
>         Environment: FreePBX Distro, CentOS 6.6, Asterisk 13, FreePBX 13
>            Reporter: Lorne Gaetz
>            Severity: Minor
>         Attachments: debug.txt
>
>
> When a queue agent receives a call from a queue, then hangs up, wrapuptime is respected as normal. When the same agent receives a queue call and transfers the call, wrapuptime is ignored. It makes no difference how the agent is logged into the queue or how the transfer is made (attended, blind, in-call feature code, phone transfer button)



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