[asterisk-bugs] [JIRA] (ASTERISK-25731) When a queue agent transfers a queue call, wrapuptime is not respected
Asterisk Team (JIRA)
noreply at issues.asterisk.org
Fri Feb 19 13:28:57 CST 2016
[ https://issues.asterisk.org/jira/browse/ASTERISK-25731?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]
Asterisk Team updated ASTERISK-25731:
-------------------------------------
Assignee: Asterisk Team (was: Lorne Gaetz)
Status: Triage (was: Waiting for Feedback)
> When a queue agent transfers a queue call, wrapuptime is not respected
> ----------------------------------------------------------------------
>
> Key: ASTERISK-25731
> URL: https://issues.asterisk.org/jira/browse/ASTERISK-25731
> Project: Asterisk
> Issue Type: Bug
> Security Level: None
> Affects Versions: 13.6.0, 13.7.0
> Environment: FreePBX Distro, CentOS 6.6, Asterisk 13, FreePBX 13
> Reporter: Lorne Gaetz
> Assignee: Asterisk Team
> Severity: Minor
> Attachments: debug2.txt, debug.txt
>
>
> When a queue agent receives a call from a queue, then hangs up, wrapuptime is respected as normal. When the same agent receives a queue call and transfers the call, wrapuptime is ignored. It makes no difference how the agent is logged into the queue or how the transfer is made (attended, blind, in-call feature code, phone transfer button)
> xref to FreePBX ticket: http://issues.freepbx.org/browse/FREEPBX-4566
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