[asterisk-bugs] [JIRA] (ASTERISK-25731) When a queue agent transfers a queue call, wrapuptime is not respected

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-25731?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton updated ASTERISK-25731:
------------------------------------

    Assignee: Lorne Gaetz  (was: Rusty Newton)
      Status: Waiting for Feedback  (was: Triage)

Well it isn't as simple as I had hoped. I can't reproduce the issue with 13.7.2 and a very simple queue setup.  Here is the rough call flow:

* Sent two calls into a queue (using callfiles and local channels connecting to a Wait app) where ALICE is a member.
* ALICE answers Call 1
* ALICE transfers Call 1 to another extension and ALICE hangs up.
* Call 2 continues to wait in the queue until the wrapuptime expires and then begins ringing ALICE
* ALICE answers Call 2.

Seems to work so far and I'm not seeing anything obvious in the debug.

We'll need you to replicate the issue with a simplified queue situation to track down exactly what is triggering the issue.

If it doesn't matter how the agent logs in or what kind of transfer is made then the trigger is probably something set on the channel, a queue configuration option or something else.

> When a queue agent transfers a queue call, wrapuptime is not respected
> ----------------------------------------------------------------------
>
>                 Key: ASTERISK-25731
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25731
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>    Affects Versions: 13.6.0, 13.7.0
>         Environment: FreePBX Distro, CentOS 6.6, Asterisk 13, FreePBX 13
>            Reporter: Lorne Gaetz
>            Assignee: Lorne Gaetz
>            Severity: Minor
>         Attachments: debug2.txt, debug.txt
>
>
> When a queue agent receives a call from a queue, then hangs up, wrapuptime is respected as normal. When the same agent receives a queue call and transfers the call, wrapuptime is ignored. It makes no difference how the agent is logged into the queue or how the transfer is made (attended, blind, in-call feature code, phone transfer button)
> xref to FreePBX ticket: http://issues.freepbx.org/browse/FREEPBX-4566



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