[asterisk-bugs] [JIRA] (ASTERISK-26399) app_queue: Agent not called when caller is parked

[Sidney Gluckman (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-26399?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Sidney Gluckman updated ASTERISK-26399:
---------------------------------------

    Attachment: asterisk_log_26399

Asterisk log of the problem described in this bug.

Call was delivered to queue 100 and subsequently delivered to member 3012.  Call was parked using AMI command Park but problem also happens using dialplan application ParkCall.

After parking the call, which succeeds, a "queue show" from the CLI shows agent 3012 as still "in call".  It remains in that state until the call is hung up, preventing other calls from being delivered.

> app_queue: Agent not called when caller is parked
> -------------------------------------------------
>
>                 Key: ASTERISK-26399
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26399
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue, Resources/res_parking
>    Affects Versions: 13.11.2
>         Environment: Asterisk 13.11.2 
> Debian 8 64bits
>            Reporter: wushumasters
>            Assignee: Unassigned
>         Attachments: asterisk_log_26399, extensions.conf, log.txt, queues.conf
>
>
> Hello,
> I dont know if this is a bug but,
> When i park a call from queue i cant receive others calls because queue show me the peer is "in call"
> features.conf
> parkcall => *7
> This is the commands when i parked the call
> pabx*CLI> queue show QUEUE 
> QUEUE has 0 calls (max unlimited) in 'linear' strategy (2s holdtime, 60s talktime), W:1, C:18, A:1, SL:100.0% within 90s
>    Members: 
>       SIP/7403 (Local/7403 at queue-dial from SIP/7403) (ringinuse disabled) (in call) (In use) has taken 16 calls (last was 1313 secs ago)
>    No Callers
>     -- Channel SIP/7400-000004fd left 'simple_bridge' basic-bridge <ab84343f-6a2d-48cf-88ec-3fe1da83990b>
>     -- Parking 'SIP/7400-000004fd' in 'default' at space 701
>     -- Channel SIP/7400-000004fd joined 'holding_bridge' parking-bridge <c0b7fa93-4b59-44d2-a60c-1aa5d9176c23>
>     -- Started music on hold, class 'nova-espera-if', on channel 'SIP/7400-000004fd'
>     -- <SIP/7403-000004fe> Playing 'digits/7.slin' (language 'pt_BR')
>     -- <SIP/7403-000004fe> Playing 'digits/0.slin' (language 'pt_BR')
>     -- <SIP/7403-000004fe> Playing 'digits/1.slin' (language 'pt_BR')
>     -- Channel SIP/7403-000004fe left 'simple_bridge' basic-bridge <ab84343f-6a2d-48cf-88ec-3fe1da83990b>
> pabx*CLI> queue show QUEUE
> QUEUE has 0 calls (max unlimited) in 'linear' strategy (2s holdtime, 60s talktime), W:1, C:18, A:1, SL:100.0% within 90s
>    Members: 
>       SIP/7403 (Local/7403 at queue-dial from SIP/7403) (ringinuse disabled) (in call) (Not in use) has taken 16 calls (last was 1326 secs ago)
>    No Callers
> pabx*CLI> core show channels
> Channel              Location             State   Application(Data)             
> SIP/7400-00000 *501 at padrao:42       Up      Queue(QUEUE,tk,,,360
> Local/7403 at queue-dia *501 at queue-dial:1    Up      AppQueue((Outgoing Line))   
> Sorry my english
> Thanks



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