[asterisk-bugs] [JIRA] (ASTERISK-26682) Device State stay stuck - maybe deadlock

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26682?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=234381#comment-234381 ] 

Asterisk Team commented on ASTERISK-26682:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> Device State stay stuck - maybe deadlock
> ----------------------------------------
>
>                 Key: ASTERISK-26682
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26682
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>    Affects Versions: 11.14.1
>         Environment: Asterisk 11.14.1
> Mysql 5.6
> CentOS release 6.7
>            Reporter: Alex
>
> The issue  afflict a system that is a x86_64 machine used as callcenter.
> Each Agent is assigned to many queues.
> Occasionally appears this issue:
> Asterisk doesn't read the correct state of the agents. It seems like asterisk queue some process and execute them with some delay
> The agents/users seem to be still connected, only they do not receive calls anymore.
> The state of SIP device stuck to "inuse" causing asterisk not to send anymore call to the agent using this SIP Phone.
> Some agents cannot change they state from ready to pause.
> Or if they are in conversation they are put in pause because a pause input they released minutes before.
> We think that asterisk deadlocks.
> We attach reports of
> gdb -ex "thread apply all bt" --batch /usr/sbin/asterisk `pidof asterisk` > /tmp/backtrace-threads.txt
> asterisk -rx "core show locks" > /tmp/core-show-locks.txt
> asterisk -rx "core show threads" > /tmp/core-show-threads.txt
> this seems related to 
> https://issues.asterisk.org/jira/browse/ASTERISK-12036?jql=text%20~%20%22cannot%20pause%22



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