[asterisk-bugs] [JIRA] (ASTERISK-26665) missed calls per agent - caller hangup before timeout

[Marian Piater (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26665?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=234300#comment-234300 ] 

Marian Piater commented on ASTERISK-26665:
------------------------------------------

Hi,
same issue also on the latest Asterisk 11.25.1. When caller abandon the queue during agent ringing, then agent name is empty.

{code}
+----+----------------------------+---------------+-----------+-------+------------+--------+-------+-------+-------+-------+-------+---------------------+
| id | time                       | callid        | queuename | agent | event      | data   | data1 | data2 | data3 | data4 | data5 | created             |
+----+----------------------------+---------------+-----------+-------+------------+--------+-------+-------+-------+-------+-------+---------------------+
| 11 | 2016-12-20 09:32:13.593328 | 1482222733.15 | test      | NONE  | ENTERQUEUE | |100|1 |       |       |       |       |       | 2016-12-20 09:32:13 |
| 12 | 2016-12-20 09:32:15.366279 | 1482222733.15 | test      | NONE  | ABANDON    | 1|1|2  |       |       |       |       |       | 2016-12-20 09:32:15 |
+----+----------------------------+---------------+-----------+-------+------------+--------+-------+-------+-------+-------+-------+---------------------+
{code}

> missed calls per agent - caller hangup before timeout
> -----------------------------------------------------
>
>                 Key: ASTERISK-26665
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26665
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.13.1
>         Environment: centos 6/32bit
>            Reporter: cervajs
>         Attachments: queue.txt
>
>
> i'm trying get report about missed calls per agent. i'm using queue_log
> scenario is 
> - call to queue test
> - agent is ringing (SIP/vr1a305)
> - caller hangup (SIP/vr1a555)
> - agentname in queue_log is missing
> {noformat}
> +-----+----------------------------+---------------+-----------+-------+---------+-------+-------+-------+-------+-------+
> | id  | time                       | callid        | queuename | agent | event   | data1 | data2 | data3 | data4 | data5 |
> +-----+----------------------------+---------------+-----------+-------+---------+-------+-------+-------+-------+-------+
> | 352 | 2016-12-19 11:03:49.456697 | 1482141812.3  | test      | NONE  | ABANDON | 1     | 1     | 17    |       |       |
> {noformat}
> i started discussion in this thread
> http://lists.digium.com/pipermail/asterisk-dev/2016-December/076051.html



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