[asterisk-bugs] [JIRA] (ASTERISK-25911) chan_iax2: IAX Max Retries - hung IAX channels in Ring state - cannot clear channels until Asterisk restart

[Richard Mudgett (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-25911?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=231863#comment-231863 ] 

Richard Mudgett edited comment on ASTERISK-25911 at 8/17/16 2:33 PM:
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Hi Matt,

Thanks for posting. We will look into installing the unixODBC 2.3.2 asap. Will get back to you if it makes any difference.

Regaring  13.10, we did try to upgrade, but a strange error happened. Issue is located here: ASTERISK-26263 - Only happens in 13.10 and suck. 13.9.2 which we currently run does not have the problem. Same setup routine is used, only the tar file that gets downloaded is different in version. We use Ansible to install and configure an entire Asterisk server.


was (Author: woopstar):
Hi Matt,

Thanks for posting. We will look into installing the unixODBC 2.3.2 asap. Will get back to you if it makes any difference.

Regaring  13.10, we did try to upgrade, but a strange error happened. Issue is located here: https://issues.asterisk.org/jira/browse/ASTERISK-26263 - Only happens in 13.10 and suck. 13.9.2 which we currently run does not have the problem. Same setup rutine is used, only the tar file that gets downloaded is different in version. We use Ansible to install and configure an entire Asterisk server.

> chan_iax2: IAX Max Retries - hung IAX channels in Ring state - cannot clear channels until Asterisk restart
> -----------------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-25911
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25911
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Channels/chan_iax2
>    Affects Versions: 13.7.2, 13.9.0, 13.9.1
>         Environment: Ubuntu server
>            Reporter: Andreas Krüger
>            Assignee: Unassigned
>         Attachments: 01-08-2016-backtrace-threads.txt, 01-08-2016-core-show-channels-infos.txt, 01-08-2016-core-show-channels.txt, 01-08-2016-core-show-locks.txt, 01-08-2016-iax2-show-channels.txt, 01-08-2016-iax2-show-netstats.txt, 2016-06-15-backtrace-threads.txt, 2016-06-15-core-show-channels-infos.txt, 2016-06-15-core-show-channels.txt, 2016-06-15-core-show-locks.txt, 2016-06-15-iax2-show-channels.txt, 2016-06-15-iax2-show-netstats.txt, 2016-06-16-backtrace-threads.txt, 2016-06-16-core-show-channels-infos.txt, 2016-06-16-core-show-channels.txt, 2016-06-16-core-show-locks.txt, 2016-06-16-iax2-show-channels.txt, 2016-06-16-iax2-show-netstats.txt, 2016-06-17-backtrace-threads.txt, 2016-06-17-core-show-channels-infos.txt, 2016-06-17-core-show-channels.txt, 2016-06-17-core-show-locks.txt, 2016-06-17-iax2-show-channels.txt, 2016-06-17-iax2-show-netstats.txt, backtrace-threads.txt, core-show-channels-infos.txt, core-show-channels.txt, debug_log_25911_odn1-voip-cluster02-asterisk01, debug_log_25911_odn1-voip-cluster02-upstream01, iax2-show-channels.txt, iax2-show-netstats.txt, iax.conf, upload (1).png
>
>
> Hi there,
> We ran into a problem, when there is some, but not high, load on some of our asterisk servers, we suddenly see an IAX max retries error in the console.
> When this happens, everything stops to work and we cannot get asterisk to work again unless we restart the service (not the server).
> I tried to start asterisk trough GDB, but since asterisk never crashes, there is nothing to show in gdb about the problem.
> I've also sat up a monitoring tool to check for network glitches and neither this has happened.
> I've also tried to increase the max retries in chan_iax2.c and recompile asterisk, as I've read on some forums that it should resolve the issue, but this is neither the case.
> {code}
> sed -i "s/static int max_retries = 4;/static int max_retries = 12;/" channels/chan_iax2.c
> {code}
> I've attached the output from the console we see. This messages just keeps popping up and seems not to end. This could for me look like theres some cleanup not working in chan_iax2.c when the max retries happens. The error we're facing happens on this line:
> https://github.com/asterisk/asterisk/blob/13.7/channels/chan_iax2.c#L3572
> I could use some advice to debug this problem further and resolve it, because when this error happens, Asterisk does not work at all until it's get restarted.
> The problem is not persistent and I have a hard time to reproduce it. But we see it when the load increases. Doing 10k calls within 7 hour seems to make it happen.
> I looked into the code, and see that it uses a reference to a callno, which for me looks like a counter that increases ? - Could we maybe see some sort of race condition or maybe the callno runs out of scope?



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