[asterisk-bugs] [JIRA] (ASTERISK-26286) ERROR[9264][C-0000072f] astobj2.c: user_data is NULL

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-26286?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton updated ASTERISK-26286:
------------------------------------

    Description: 
Issue noted on multiple versions of Asterisk 13 with both pjsip and chan_sip where a call in the queue will attempt to ring a phone that is unavailable for some reason (has been noted when using DND or when an agent set is for some reason forwarded to a non-working number).  

The following is always noted in the logs just prior to an endless loop of the below error message.
{noformat}
[Aug 10 12:45:42] NOTICE[9264][C-0000072f] core_local.c: No such extension/context FDMC_09_0000_0716 at fdmc_users while calling Local channel
[Aug 10 12:45:42] NOTICE[9264][C-0000072f] app_queue.c: Forwarding failed to dial 'Local/FDMC_09_0000_0716 at fdmc_users'
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
...
{noformat}

This continues until asterisk either crashes or restarts itself.  If it continues a while poor call quality has been noted, also high memory usage.  Ex:  Box normally uses aprox 2gb ram and it's maxed out the 8gb or the 16gb of the box.

Unsure if the device in the log snippit was actually unavailable at the time of the crash but it IS a valid device and is online now.

attaching "messages" "queue_log" "queues.conf" and "extensions.conf"

  was:
Issue noted on multiple versions of Asterisk 13 with both pjsip and chan_sip where a call in the queue will attempt to ring a phone that is unavailable for some reason (has been noted when using DND or when an agent set is for some reason forwarded to a non-working number).  

The following is always noted in the logs just prior to an endless loop of the below error message.

[Aug 10 12:45:42] NOTICE[9264][C-0000072f] core_local.c: No such extension/context FDMC_09_0000_0716 at fdmc_users while calling Local channel
[Aug 10 12:45:42] NOTICE[9264][C-0000072f] app_queue.c: Forwarding failed to dial 'Local/FDMC_09_0000_0716 at fdmc_users'
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
[Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL

This continues until asterisk either crashes or restarts itself.  If it continues a while poor call quality has been noted, also high memory usage.  Ex:  Box normally uses aprox 2gb ram and it's maxed out the 8gb or the 16gb of the box.

Unsure if the device in the log snippit was actually unavailable at the time of the crash but it IS a valid device and is online now.

attaching "messages" "queue_log" "queues.conf" and "extensions.conf"


> ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> ----------------------------------------------------
>
>                 Key: ASTERISK-26286
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26286
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.9.1
>         Environment: CentOS 6.8 x86_64, Dell PowerEdge 2950, Asterisk 13.9.1, DPMA 13.0_2.2.0, Digium D45 sets Firmware versions 2_0_2_0_78957, and 2_1_0_0_81296.  Flash Operator panel version fop2-231.02-centos-x86_64 using AMI
>            Reporter: Drew Dickenson
>            Assignee: Drew Dickenson
>         Attachments: extensions.conf, messages.trk, queue_log, queues.conf
>
>
> Issue noted on multiple versions of Asterisk 13 with both pjsip and chan_sip where a call in the queue will attempt to ring a phone that is unavailable for some reason (has been noted when using DND or when an agent set is for some reason forwarded to a non-working number).  
> The following is always noted in the logs just prior to an endless loop of the below error message.
> {noformat}
> [Aug 10 12:45:42] NOTICE[9264][C-0000072f] core_local.c: No such extension/context FDMC_09_0000_0716 at fdmc_users while calling Local channel
> [Aug 10 12:45:42] NOTICE[9264][C-0000072f] app_queue.c: Forwarding failed to dial 'Local/FDMC_09_0000_0716 at fdmc_users'
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> ...
> {noformat}
> This continues until asterisk either crashes or restarts itself.  If it continues a while poor call quality has been noted, also high memory usage.  Ex:  Box normally uses aprox 2gb ram and it's maxed out the 8gb or the 16gb of the box.
> Unsure if the device in the log snippit was actually unavailable at the time of the crash but it IS a valid device and is online now.
> attaching "messages" "queue_log" "queues.conf" and "extensions.conf"



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