[asterisk-bugs] [JIRA] (ASTERISK-26286) ERROR[9264][C-0000072f] astobj2.c: user_data is NULL

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-26286?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=231786#comment-231786 ] 

Asterisk Team commented on ASTERISK-26286:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

> ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> ----------------------------------------------------
>
>                 Key: ASTERISK-26286
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-26286
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.9.1
>         Environment: CentOS 6.8 x86_64, Dell PowerEdge 2950, Asterisk 13.9.1, DPMA 13.0_2.2.0, Digium D45 sets Firmware versions 2_0_2_0_78957, and 2_1_0_0_81296.  Flash Operator panel version fop2-231.02-centos-x86_64 using AMI
>            Reporter: Drew Dickenson
>
> Issue noted on multiple versions of Asterisk 13 with both pjsip and chan_sip where a call in the queue will attempt to ring a phone that is unavailable for some reason (has been noted when using DND or when an agent set is for some reason forwarded to a non-working number).  
> The following is always noted in the logs just prior to an endless loop of the below error message.
> [Aug 10 12:45:42] NOTICE[9264][C-0000072f] core_local.c: No such extension/context FDMC_09_0000_0716 at fdmc_users while calling Local channel
> [Aug 10 12:45:42] NOTICE[9264][C-0000072f] app_queue.c: Forwarding failed to dial 'Local/FDMC_09_0000_0716 at fdmc_users'
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> [Aug 10 12:45:42] ERROR[9264][C-0000072f] astobj2.c: user_data is NULL
> This continues until asterisk either crashes or restarts itself.  If it continues a while poor call quality has been noted, also high memory usage.  Ex:  Box normally uses aprox 2gb ram and it's maxed out the 8gb or the 16gb of the box.
> Unsure if the device in the log snippit was actually unavailable at the time of the crash but it IS a valid device and is online now.
> attaching "messages" "queue_log" "queues.conf" and "extensions.conf"



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