[asterisk-bugs] [JIRA] (ASTERISK-20842) Add Queue Pause Device States

[Rob Gundling (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-20842?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=231657#comment-231657 ] 

Rob Gundling commented on ASTERISK-20842:
-----------------------------------------

Noticed this same issue when upgrading Asterisk to 11.21.0.  Used to be when an agent got auto paused a BLF would light due to state going to In Use.  Now the state does not change on Auto Pause, which makes visual feedback tough for agents that walk away from their phones and come back (they see no difference).

Example of BLF configuration (from device hints) is *46*101 (for extension 101) or *46*101*501 to get specific hint on Queue number.  

Some change, if even to just "In Use" for pause state, is better than the current lack of a change in the hints.  What is bothersome is that the system is indeed pausing these calls without the hints updating.

Thanks for the attention to this...

> Add Queue Pause Device States
> -----------------------------
>
>                 Key: ASTERISK-20842
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20842
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: SVN, 11.1.0
>         Environment: FreePBX Version 2.11+
>            Reporter: Philippe Lindheimer
>         Attachments: qpause-10-378206.diff, qpause-11-378206.diff, qpause-trunk-378206.diff
>
>
> In order to make Queue Pausing, Auto-Pause, etc. extremely useful, device state information is needed so that queue pause hints can be created for queue agents. Without these, it's not possible (or very cumbersome) to create BLF buttons on a queue member's phone that allows them to pause/un-pause their queue state in one or multiple queues. This can be very useful especially in an auto-pause situation when the agent returns to their phone and sees their BLF light lit up indicating they were auto-paused while gone.
> FreePBX 2.11 has added the queue pause and auto-pause feature codes and capabilities. It has also added auto-generated BLF hints that allow an agent to pause/un-pause either one queue or all queues they are defined in.
> To work properly and be useful, Asterisk requires a patch to add the devices states necessary to enable these hints. The FreePBX distro has included this patch in versions 10.X and 11.X of app_queue.c and will add it to 1.8.X once 2.11 comes out of beta in the next few weeks.
> The patch is VERY VERY LOW risk as it does nothing more then add api calls to set device state hints. It would be great if this were a consideration to be added in the current LTR of Asterisk 11 given the low risk. At a minimum, given the trend to add features to the "phones" releases of Asterisk which are often much higher risk then something as simple as a device state, it would be great if added to that release.



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