[asterisk-bugs] [JIRA] (ASTERISK-25215) Differences in queue.log between Set QUEUE_MEMBER and using PauseQueueMember

[Kevin Harwell (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-25215?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Kevin Harwell updated ASTERISK-25215:
-------------------------------------

    Target Release Version/s: 11.20.0

> Differences in queue.log between Set QUEUE_MEMBER and using PauseQueueMember
> ----------------------------------------------------------------------------
>
>                 Key: ASTERISK-25215
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25215
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.4.0
>         Environment: FreePBX Distro 6.12.65-28 (FreePBX 12)
>            Reporter: Lorne Gaetz
>            Assignee: Richard Mudgett
>            Severity: Trivial
>      Target Release: 11.20.0
>
>
> FreePBX defines a feature code that allows queue agents to toggle between pause/unpause for all queues or individually for each queue. The dialplan that FreePBX currently uses for pausing and unpausing agents is:
> Set(QUEUE_MEMBER([queue_name],paused,[member_name])=0/1)
> Our users have pointed out that when they pause agents using the FreePBX feature code, that the pause is not logged in queue.log, but when they test by pausing agents at the Asterisk CLI pauses get logged as expected. We have tested pausing queue agents by using the dialplan commands PauseQueueMember and UnpauseQueueMember and the pauses do get logged in queue.log as expected.
> Questions:
> 1) Are the differences in logging between the two pause methods by design?
> 2) Is there a "preferred" method of pausing agents between the two methods noted? i.e. should FreePBX examine transitioning toward using the dialplan commands  PauseQueueMember and UnpauseQueueMember?
> 3) If the current state of pause logging is not by design, would it be possible to get agent paused by setting QUEUE_MEMBER logged in the same way as the dialplan commands?
> Cross reference to FreePBX jira ticket:
> http://issues.freepbx.org/browse/FREEPBX-9463
> Lorne Gaetz
> Sangoma Technologies



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