[asterisk-bugs] [JIRA] (ASTERISK-16475) CDR user fields not updated and CDR() returns invalid data when using Queue with "c" flag

[Matt Jordan (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-16475?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Matt Jordan closed ASTERISK-16475.
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    Resolution: Won't Fix

> CDR user fields not updated and CDR() returns invalid data when using Queue with "c" flag
> -----------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-16475
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-16475
>             Project: Asterisk
>          Issue Type: Bug
>          Components: CDR/General
>            Reporter: Kirill Katsnelson
>            Severity: Minor
>
> When Queue() is called with the "c" flag (continue dialplan after agent hangup):
> # assignments made to CDR(...) values from the h extension are not written to the database; these are the userfield and all additional custom fields (used with  adaptive_odbc).
> # {{CDR()}} fields are reset to defaults. These are {{CDR(billsec)}}, {{CDR(duration)}}, {{CDR(disposition)}} -- possibly more.
> *STEPS TO REPRODUCE*
> {code}
> context cdr-bug {
>   777 => {
>     QUEFLAGS = "ct";
>     CDR(userfield)="before queue";
>     Verbose(1, Before Queue: QS:${QUEUESTATUS} T:${CDR(billsec)}/${CDR(duration)} D:${CDR(disposition)} A:${CDR(amaflags)});
>     Queue(QTest,${QUEFLAGS});
>     CDR(userfield)="after queue";
>     Verbose(1, After Queue: QS:${QUEUESTATUS} T:${CDR(billsec)}/${CDR(duration)} D:${CDR(disposition)} A:${CDR(amaflags)});
>   }
>   h => {
>     CDR(userfield)="hangup";
>     Verbose(1, Hangup: T:${CDR(billsec)}/${CDR(duration)} D:${CDR(disposition)} A:${CDR(amaflags)});
>   }
> }
> {code}
> Send a call to 777 at cdr-bug ("Customer" originates). Have a device in the queue QTest answer (this is the "Agent"). set core verbose 1 to see Verbose() output from the script.
> Test1: "Customer" hangs up 10 seconds into the call. 
>   Before Queue: QS: T:0/0 D:NO ANSWER A:DOCUMENTATION
>   Hangup: T:0/0 D:NO ANSWER A:DOCUMENTATION
> Values of 0/0 and "NO ANSWER" are wrong.
> CDR userfield set in the database to "before queue" -- expected "hangup".
> Test2: "Agent" hangs up 10 seconds into the call. The same problem.
> Agent hangup, CT
>   Before Queue: QS: T:0/0 D:NO ANSWER A:DOCUMENTATION
>   After Queue: QS:CONTINUE T:0/0 D:NO ANSWER A:DOCUMENTATION
>   Hangup: T:0/0 D:NO ANSWER A:DOCUMENTATION
> userfield: "before queue"
> Control. Change QUEFLAGS to "t" (remove the c flag), and the same 2 tests act normally.
> Customer hangup
>   Before Queue: QS: T:0/0 D:NO ANSWER A:DOCUMENTATION
>   Hangup: T:10/10 D:ANSWERED A:DOCUMENTATION
> Userfield:hangup
> Agent hangup
>   Before Queue: QS: T:0/0 D:NO ANSWER A:DOCUMENTATION
>   Hangup: T:8/8 D:ANSWERED A:DOCUMENTATION
> Userfield:hangup
> All values are present and database is updated with the correct value.
> *ADDITIONAL INFORMATION*
> I think that Dial() with the g flag has the same problem.



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