[asterisk-bugs] [JIRA] (ASTERISK-25343) Atended transfer on queue leaves agent with MOH

[Maciej Krajewski (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-25343?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Maciej Krajewski updated ASTERISK-25343:
----------------------------------------

    Attachment: sip.conf
                queues.conf
                extensions.conf

I've attached the requested files.
Scenario test003 calls extension 7
test002 pickup the phone holds and make call to extension 4
test001 pickups the phone
test002 make AT

test001 hears MOH, test003 hears test001

What I have found (it may be a clue):
1) it only happens if I have macro configured
2) I could not reproduce the problem if test002 was a Linksys phone. If it was a gigaset or grandstream the bug occurs. (Linksys as yealink did not send last invite with hold to the caller before sending Reffer).

> Atended transfer on queue leaves agent with MOH
> -----------------------------------------------
>
>                 Key: ASTERISK-25343
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-25343
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>    Affects Versions: 11.16.0, 11.19.0
>            Reporter: Maciej Krajewski
>            Assignee: Maciej Krajewski
>            Severity: Critical
>         Attachments: extensions.conf, myDebugLog.1.gz, queues.conf, sip.conf
>
>
> In scenario described as bellow:
>  * Customer calls on QUEUE1
>  * QUEUE calls to AGENT1
>  * AGENT1 ANSWER
>  * AGENT1 HOLDS Customer and calls QUEUE2 (for AT)
>  * QUEUE2 calls to AGENT2
>  * AGENT2 ANSWERS
>  * AGENT1 talks to AGENT2
>  * AGENT1 does Attended transfer.
> After the transfer the customer hears AGENT2, AGENT2 hears MOH.
> Maybe it has something in common with channel local used before calling to agent?
> Scenario is 100% reproducible



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