[asterisk-bugs] [JIRA] (ASTERISK-24463) Voicemail email address corrupt or not sent when message is in the process of being recorded during reload

[Matt Jordan (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-24463?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=223166#comment-223166 ] 

Matt Jordan commented on ASTERISK-24463:
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We require a complete debug log to help triage the issue. This document will provide instructions on how to collect debugging logs from an Asterisk machine for the purpose of helping bug marshals troubleshoot an issue: https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information



> Voicemail email address corrupt or not sent when message is in the process of being recorded during reload
> ----------------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-24463
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-24463
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 11.13.1
>         Environment: FreePBX 2.11 Platform 64-bit running Asterisk 11.13.1
>            Reporter: John Campbell
>
> I have been testing a custom script today which has involved a lot of reloads and came across the following situation (the script I have been testing has nothing to do with email or anything that would affect the below):
> When someone is in the process of leaving a voicemail and Asterisk is reloaded when they hang up after the reload the email that it generated has a corrupt To: field or not sent at all.
> The Postfix log contains the corrupt address which is direct from Asterisk and looks similar to this:
> to=<P??$3?@mydomain.com>
> Running deliberate tests here just now has not yielded the corrupt To address but I have found that it does not send the email at all. After a reload when the person hangs up asterisk ends with 'User hung up' and no email is generated.
> UPDATE - Messages that I thought were not sent (from my test above) were (however still not all) but they went to the wrong email address (still valid on the system)! - This is starting to get a bit more critical now if personal messages are starting to go to random addresses.



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