[asterisk-bugs] [JIRA] (ASTERISK-23724) Agent stay "In use" after logoff

[Rusty Newton (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-23724?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=218540#comment-218540 ] 

Rusty Newton commented on ASTERISK-23724:
-----------------------------------------

You have provided a list of steps to reproduce the issue via FreePBX configuration. That would be helpful for the FreePBX team so that they could reproduce and identify what the underlying triggers for the issue are (within Asterisk) and then file a bug report with us if they find one.

Another way to think of this is of Asterisk as a vehicle engine, and FreePBX as a vehicle. You have reported to the engine manufacturer a list of steps you take to observe an issue in the vehicle, when you really need to be reporting that to the vehicle manufacturer.  If you say to the engine manufacturer that the vehicle manufacturer found a problem with the engine, then they'll expect some data from the vehicle manufacturer detailing where the problem is.

The steps you have provided are not useful to me, as I don't know what each of those FreePBX GUI configuration steps does within Asterisk configuration. I'm not satisfied this issue is a different issue than ASTERISK-16115 or ASTERISK-18411, so I'm going to close this out until we receive a bug report detailing the Asterisk configuration needed to demonstrate an issue different than the two previously mentioned issues.

> Agent stay "In use" after logoff
> --------------------------------
>
>                 Key: ASTERISK-23724
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-23724
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 11.8.1
>         Environment: Standard FreePBX distro 11.8, FreePBX 1.8 & fresh Centos plus asterisk
>            Reporter: Javier Furio
>            Assignee: Rusty Newton
>         Attachments: Agent-queue-problem.txt
>
>
> When an agent logoff from a queue (standar *12), the playback says "Agent Logoff", and can't get any new call, but always stay as "In Use" instead of "Unavailable", so .
> I've found several previous issues, but all of them were resolved before 2013, and those distributions are new.
> Regards



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