[asterisk-bugs] [JIRA] (ASTERISK-23724) Agent stay "In use" after logoff

[Javier Furio (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-23724?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=218034#comment-218034 ] 

Javier Furio commented on ASTERISK-23724:
-----------------------------------------

It's very easy. We'd reproduce it several times in a very reduced configuration.

*Standar FreePBX installation in Device&User. AsteriskNow+FreePbx or FreePBX
*Create two devices (1611 and 1612). Create as AdHoc. 
*Add two users (agents) (1689 and 1690)
*Create a Queue (1640)
*Add those agents(1689 and 1690) to that queue (1640) as satic agents
*Login (*11) any agent (1689 or 1690) in any extension (1611 or 1612)
*Logout (*12) that agent or use Toggle queue (*45) 
*Exec asterisk -rx "queue show". The Agent stay in "Not In Use" if you used logout (*12) or "In use" (*45) instead of "Unavailable"

Regards



> Agent stay "In use" after logoff
> --------------------------------
>
>                 Key: ASTERISK-23724
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-23724
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 11.8.1
>         Environment: Standard FreePBX distro 11.8, FreePBX 1.8 & fresh Centos plus asterisk
>            Reporter: Javier Furio
>            Assignee: Javier Furio
>         Attachments: Agent-queue-problem.txt
>
>
> When an agent logoff from a queue (standar *12), the playback says "Agent Logoff", and can't get any new call, but always stay as "In Use" instead of "Unavailable", so .
> I've found several previous issues, but all of them were resolved before 2013, and those distributions are new.
> Regards



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