[asterisk-bugs] [JIRA] (ASTERISK-23663) Dynamically set MOH for queue

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-23663?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton updated ASTERISK-23663:
------------------------------------

    Assignee: Brett Sutton
      Status: Waiting for Feedback  (was: Triage)

> Dynamically set MOH for queue
> -----------------------------
>
>                 Key: ASTERISK-23663
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-23663
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: Feature Tracker
>            Reporter: Brett Sutton
>            Assignee: Brett Sutton
>
> We have a patch which allows you to dynamically (via dialplan) set MOH used in a queue on a 'per call' basis.
> For large call centres that deal with large no.s of inbound DIDs (think 1000+ DIDs) it is not practical to run 1000+ queues (nor desirable). The issue then is that each of the 1000+ DIDs may need a different on hold message played. 
> e.g. think of a company that takes messages on behalf of other companies.
> As such we need the ability to set the MOH on a per call basis. 
> This simple patch allows the MOH to be set before a call enters a queue.



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