[asterisk-bugs] [JIRA] (ASTERISK-23263) testsuite: Write tests for AgentLogin/AgentRequest that covers acknowledgement

[Matt Jordan (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-23263?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Matt Jordan updated ASTERISK-23263:
-----------------------------------

    Status: Open  (was: Triage)
    
> testsuite: Write tests for AgentLogin/AgentRequest that covers acknowledgement
> ------------------------------------------------------------------------------
>
>                 Key: ASTERISK-23263
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-23263
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>          Components: Tests/testsuite
>    Affects Versions: 12.0.0
>            Reporter: Matt Jordan
>
> Similar to ASTERISK-23230, this issue is to write tests that cover the AgentLogin/AgentRequest applications.
> This task is to write tests for the following scenarios:
> h3. Acknowledgement of Call (Nominal)
> h4. Scenario 1
> The agent has the following settings in {{agents.conf}}:
>  * {{ackcall = true}}
> When a caller requests the agent, a prompt (beep) will be played out (NOTE: This *will* have a TEST_EVENT for it). The agent must then send a DTMF keypress ('#') to the caller. Upon doing so, they will be bridged.
>  
> h4. Scenario 2
> A different agent has the following settings {{agents.conf}}:
>  * {{ackcall = true}}
>  * {{acceptdtmf = *}}
> When a caller requests the agent, a prompt (beep) will be played out. The agent must then send a DTMF keypress ('*') to the caller. Upon doing so, they will be bridged.
> h4. Scenario 3
> Another agent has the following settings {{agents.conf}}:
>  * {{ackcall = true}}
>  * {{custom_beep = tt-weasels}}
> When a caller requests the agent, a prompt (tt-weasels) will be played out. The agent must then send a DTMF keypress ('#') to the caller. Upon doing so, they will be bridged.
> h3. Acknowledgement of a call - off nominal
> h4. Scenario 1
> The agent has the following settings in {{agents.conf}}:
>  * {{ackcall = true}}
> When a caller requests the agent, a prompt (beep) will be played out. Verify that when the agent presses the wrong DTMF key (not '#'), the agent is not bridged. Verify that eventually, the requester is hung up. Verify that the AGENT_STATUS channel variable is set to ERROR for the requester.
> h4. Scenario 2
> The agent has the following settings in {{agents.conf}}:
>  * {{ackcall = true}}
>  * {{autologoff = true}}
> When a caller requests the agent, a prompt (beep) will be played out. The agent should not perform any action. Verify that eventually, the requester and agent hung up. Verify that the AGENT_STATUS channel variable is set to ERROR for the requester.

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