[asterisk-bugs] [JIRA] (ASTERISK-23137) Queue is not playing MOH

[Rusty Newton (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-23137?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=214807#comment-214807 ] 

Rusty Newton commented on ASTERISK-23137:
-----------------------------------------

Oh, and be sure the call is getting Answered before the call is in the queue. You could have an issue just like in ASTERISK-23195

I can't remember from your debug whether you were answering that channel before the queue or not.
                
> Queue is not playing MOH
> ------------------------
>
>                 Key: ASTERISK-23137
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-23137
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 12.0.0
>            Reporter: Zane Conkle
>            Assignee: Zane Conkle
>         Attachments: debug_info.log, queues.csv
>
>
> When placing a call into a queue on Asterisk 12 music is not returned to the holding party. If an agent answers a call and places the call on hold music is returned and works normal in this scenario. Attached is the log output from simulating this scenario.
> Caller -> Queue (Hold Music not Returned) -> Call Picked Up -> Call Placed On Hold (Music working as expected)

--
This message is automatically generated by JIRA.
If you think it was sent incorrectly, please contact your JIRA administrators: https://issues.asterisk.org/jira/secure/ContactAdministrators!default.jspa
For more information on JIRA, see: http://www.atlassian.com/software/jira