[asterisk-bugs] [JIRA] (ASTERISK-24463) Voicemail email address corrupt or not sent when message is in the process of being recorded during reload

[Matt Jordan (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-24463?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=224099#comment-224099 ] 

Matt Jordan commented on ASTERISK-24463:
----------------------------------------

I don't think this is a bug in Asterisk then.

# If you provide Asterisk with missing configuration files, then it will have issues. Not loading {{app_voicemail}} is actually the correct thing to do in that situation.
# If you provide Asterisk with a bad configuration file, then it will have issues. Not knowing the contents of {{vm_email.inc}}, I'm not sure what the issue is inside of it - however, if it includes characters that Asterisk can't handle (ASCII only; {{app_voicemail}} can't handle Unicode) or other such things, then I'm not surprised this would occur.
# If you tamper with the configuration files during a reload operation, then you will probably run into problems. That isn't a bug; you shouldn't be manipulating the configuration files while Asterisk is trying to load them into memory.

As it is, I'm not sure how the situation you're facing is anything we can or would attempt to fix in Asterisk.

> Voicemail email address corrupt or not sent when message is in the process of being recorded during reload
> ----------------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-24463
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-24463
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 11.13.1
>         Environment: FreePBX 2.11 Platform 64-bit running Asterisk 11.13.1
>            Reporter: John Campbell
>            Assignee: John Campbell
>            Severity: Critical
>         Attachments: Failed email, myDebugLog, Successful, voicemail.conf
>
>
> I have been testing a custom script today which has involved a lot of reloads and came across the following situation (the script I have been testing has nothing to do with email or anything that would affect the below):
> When someone is in the process of leaving a voicemail and Asterisk is reloaded when they hang up after the reload the email that it generated has a corrupt To: field or not sent at all.
> The Postfix log contains the corrupt address which is direct from Asterisk and looks similar to this:
> to=<P??$3?@mydomain.com>
> Running deliberate tests here just now has not yielded the corrupt To address but I have found that it does not send the email at all. After a reload when the person hangs up asterisk ends with 'User hung up' and no email is generated.
> UPDATE - Messages that I thought were not sent (from my test above) were (however still not all) but they went to the wrong email address (still valid on the system)! - This is starting to get a bit more critical now if personal messages are starting to go to random addresses.



--
This message was sent by Atlassian JIRA
(v6.2#6252)