[asterisk-bugs] [JIRA] (ASTERISK-24463) Voicemail email address corrupt or not sent when message is in the process of being recorded during reload

[Rusty Newton (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-24463?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=224080#comment-224080 ] 

Rusty Newton edited comment on ASTERISK-24463 at 12/18/14 9:47 AM:
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{quote}
The other is another failed email. This was a call to a mailbox and when the message starts to record I reloaded asterisk. Hanging up generated an email with the following TO: address 
{quote}

I've tried reproducing this in the latest SVN of Asterisk 11(SVN-branch-11-r428417), but I can't get it to occur. I basically call a voicemail box and while recording I reload asterisk ('reload' from the CLI). Out of a few dozen attempts, the E-mail address is always correct.

I even tried crazy things like reloading a few dozen times during one recording.

Can you attach your voicemail.conf and related config files?

How many test calls with a reload does it take to finally get a failure?

What sort of config changes have been made before the reload?


was (Author: rnewton):
{quote}
The other is another failed email. This was a call to a mailbox and when the message starts to record I reloaded asterisk. Hanging up generated an email with the following TO: address 
{quote}

I've tried reproducing this in the latest SVN of Asterisk 11(SVN-branch-11-r428417), but I can't get it to occur. I basically call a voicemail box and while recording I reload asterisk ('reload' from the CLI). 

Can you attach your voicemail.conf and related config files?

How many test calls with a reload does it take to finally get a failure?

What sort of config changes have been made before the reload?

> Voicemail email address corrupt or not sent when message is in the process of being recorded during reload
> ----------------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-24463
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-24463
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 11.13.1
>         Environment: FreePBX 2.11 Platform 64-bit running Asterisk 11.13.1
>            Reporter: John Campbell
>            Assignee: Rusty Newton
>            Severity: Critical
>         Attachments: Failed email, myDebugLog, Successful
>
>
> I have been testing a custom script today which has involved a lot of reloads and came across the following situation (the script I have been testing has nothing to do with email or anything that would affect the below):
> When someone is in the process of leaving a voicemail and Asterisk is reloaded when they hang up after the reload the email that it generated has a corrupt To: field or not sent at all.
> The Postfix log contains the corrupt address which is direct from Asterisk and looks similar to this:
> to=<P??$3?@mydomain.com>
> Running deliberate tests here just now has not yielded the corrupt To address but I have found that it does not send the email at all. After a reload when the person hangs up asterisk ends with 'User hung up' and no email is generated.
> UPDATE - Messages that I thought were not sent (from my test above) were (however still not all) but they went to the wrong email address (still valid on the system)! - This is starting to get a bit more critical now if personal messages are starting to go to random addresses.



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