[asterisk-bugs] [JIRA] (ASTERISK-23690) Can't delete voicemail randomly

[Michael L. Young (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-23690?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=217784#comment-217784 ] 

Michael L. Young commented on ASTERISK-23690:
---------------------------------------------

1.8.3 was released in February 2011.  The current version is 1.8.27.  There have been a lot of bug fixes and more importantly security fixes over the 3 years.  It would be highly recommended that you upgrade to the latest version.

https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines#AsteriskIssueGuidelines-BugReportingCheckList

There have been a number of fixes to app_voicemail including problems with indexes and taking into consideration new messages that arrive while listening to voicemail.  http://downloads.asterisk.org/pub/telephony/asterisk/ChangeLog-1.8-current

Please update and report back.  If you find there is still an issue, we would require a full debug log: https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information

> Can't delete voicemail randomly 
> --------------------------------
>
>                 Key: ASTERISK-23690
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-23690
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 1.8.8.2
>         Environment: Production
>            Reporter: Zacharie
>
> Some time when you try to delete voice messages from your phone by pressing 7 and 6 continuously, messages still show up after you disconnect and reconnect to voice mail.
> This is what we can see in the log file :
> Exact version is 1.8.3.3
> Feb 5 17:34:46] DTMF[32304] channel.c: DTMF begin '7' received on SIP/75383-000024d5
> [Feb 5 17:34:46] DTMF[32304] channel.c: DTMF begin ignored '7' on SIP/75383-000024d5
> [Feb 5 17:34:46] DTMF[32304] channel.c: DTMF end '7' received on SIP/75383-000024d5, duration 190 ms
> [Feb 5 17:34:46] DTMF[32304] channel.c: DTMF end passthrough '7' on SIP/75383-000024d5
> [Feb 5 17:34:46] VERBOSE[32304] file.c: -- <SIP/75383-000024d5> Playing 'vm-deleted.gsm' (language 'fr')
> [Feb 5 17:34:48] VERBOSE[32304] file.c: -- <SIP/75383-000024d5> Playing 'vm-last.gsm' (language 'fr')
> [Feb 5 17:34:49] WARNING[32304] app_voicemail.c: No message attribute file?!! (/var/spool/asterisk/voicemail/GVMA_AGENTGROUP/56005/INBOX/msg0005.txt)
> [Feb 5 17:34:49] VERBOSE[32304] file.c: -- <SIP/75383-000024d5> Playing 'vm-prev.gsm' (language 'fr')
> [Feb 5 17:34:51] VERBOSE[32304] file.c: -- <SIP/75383-000024d5> Playing 'vm-advopts.gsm' (language 'fr')
> [Feb 5 17:34:53] VERBOSE[32304] file.c: -- <SIP/75383-000024d5> Playing 'vm-repeat.gsm' (language 'fr')
> [Feb 5 17:34:53] VERBOSE[32304] pbx.c: == Spawn extension (GVMA, 3856005, 3) exited non-zero on 'SIP/75383-000024d5'
> It appears to be looking for msg0005 rather than msg0027 as present in folder so I presume this is where the problem lies.
> Is there any known bug in my version?
> Thanks in advance 



--
This message was sent by Atlassian JIRA
(v6.2#6252)