[asterisk-bugs] [JIRA] (ASTERISK-23661) Queue global priorities

[Brett Sutton (JIRA)]

Brett Sutton created ASTERISK-23661:
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             Summary: Queue global priorities
                 Key: ASTERISK-23661
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-23661
             Project: Asterisk
          Issue Type: Improvement
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: Feature Tracker
            Reporter: Brett Sutton


We have a patch we are looking to submit which implements global priorities across queues.
Currently asterisk has the ability to priorties calls within a queue and to 'weight' queues.  Neither of these provide the find grained prioritisation across all queues that our clients require. i.e. weighting a queue simply means that all calls from that queue are dealt with first.

Global priorities ensures that all calls across all queues (that are marked as having global priorities enabled) are answered according to their priority regardless of the queue they are in.

This feature works particularly well with our other patch 'priority escalation'.





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