[asterisk-bugs] [JIRA] (ASTERISK-17570) [patch] queue does not handle longest waiting caller first
millsu2 (JIRA)
noreply at issues.asterisk.org
Wed Oct 9 15:51:04 CDT 2013
[ https://issues.asterisk.org/jira/browse/ASTERISK-17570?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=210858#comment-210858 ]
millsu2 commented on ASTERISK-17570:
------------------------------------
Will the original reporter please re-submit the patch?
> [patch] queue does not handle longest waiting caller first
> ----------------------------------------------------------
>
> Key: ASTERISK-17570
> URL: https://issues.asterisk.org/jira/browse/ASTERISK-17570
> Project: Asterisk
> Issue Type: Bug
> Components: Applications/app_queue
> Affects Versions: 1.8.3
> Reporter: Sjoerd
> Severity: Minor
> Attachments: app_queue.patch
>
>
> If you have two or more queues with shared agents (agents logged in to both queues), both queues have the same chance of getting an agent. Suppose you have a busy and a quiet queue it is not desirable to have the same chance, the busy queue should get much more.
> ****** ADDITIONAL INFORMATION ******
> I've made a patch that introduces a auto-weight feature. If enabled every caller to the queue has a weight equal to its holdtime. This way the queue with the highest holdtime will get served first.
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