[asterisk-bugs] [JIRA] (ASTERISK-20242) Error sending fax: FAX_FAILURE_PROTOCOL_ERROR

[Rusty Newton (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-20242?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=211716#comment-211716 ] 

Rusty Newton edited comment on ASTERISK-20242 at 11/12/13 4:49 PM:
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Steven do you happen to have an Asterisk log showing verbose and debug messages output by Asterisk during the call shown in the pcap?

Also, to clarify:

bq. The fax servers trained down to 9600 before we were able to successfully receive the pages.

Did you successfully receive the pages despite Asterisk reporting it as a failure? Or did the fax not actually complete?

Thanks!
                
      was (Author: rnewton):
    Steven do you happen to have an Asterisk log showing verbose and debug messages output by Asterisk during the call shown in the pcap?

Thanks!
                  
> Error sending fax: FAX_FAILURE_PROTOCOL_ERROR
> ---------------------------------------------
>
>                 Key: ASTERISK-20242
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20242
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_fax, Resources/res_fax
>    Affects Versions: 1.8.14.1
>         Environment: CentOS 5.6 Final
>            Reporter: Steven T. Wheeler
>            Assignee: Steven T. Wheeler
>            Severity: Minor
>         Attachments: 1344975108.133524.pcap, 1344975108.133524.wav, console output.txt, FAX_FAILURE_PARTIAL.log, FAX_FAILURE_PARTIAL.pcap
>
>
> We are often seeing this error 'FAX_FAILURE_PROTOCOL_ERROR' message when sending and receiving faxes.  There are not many details, but I will attach the fax debug and t.38 capture output for one example.  Please let me know if there is any more information you need.

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