[asterisk-bugs] [JIRA] (ASTERISK-21846) RINGNOANSWER event for an agent in queue, but data1 field is null

[Richard Mudgett (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-21846?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Richard Mudgett updated ASTERISK-21846:
---------------------------------------

    Description: 
i see events with RINGNOANSWER in queue log table, but data1 field is null. this is not normal, because the timeout in queues.conf is set to 12 sec.

Here is the problem call:
{noformat}
  id   |            time            |     callid      |   queuename    |     agent     |    event     | data1 |      data2      | data3 | data4 | data5
-------+----------------------------+-----------------+----------------+---------------+--------------+-------+-----------------+-------+-------+-------
 18357 | 2013-05-22 12:14:59.073579 | 1369210498.1167 | queue1 | NONE          | ENTERQUEUE   |       | 84950000000     | 1     |       |
 18358 | 2013-05-22 12:15:01.100576 | 1369210498.1167 | queue1 | SIP/operator4 | RINGNOANSWER | 0     |                 |       |       |
 18359 | 2013-05-22 12:15:03.130709 | 1369210498.1167 | queue1 | SIP/operator4 | RINGNOANSWER | 0     |                 |       |       |
 18360 | 2013-05-22 12:15:06.47696  | 1369210498.1167 | queue1 | SIP/operator4 | CONNECT      | 7     | 1369210505.1170 | 1     |       |
 18363 | 2013-05-22 12:15:20.131533 | 1369210498.1167 | queue1 | SIP/operator4 | TRANSFER     | 0000  | internal     | 7     | 14    | 1
{noformat}


  was:
i see events with RINGNOANSWER in queue log table, but data1 field is null. this is not normal, because the timeout in queues.conf is set to 12 sec.

Here is the problem call:

  id   |            time            |     callid      |   queuename    |     agent     |    event     | data1 |      data2      | data3 | data4 | data5
-------+----------------------------+-----------------+----------------+---------------+--------------+-------+-----------------+-------+-------+-------
 18357 | 2013-05-22 12:14:59.073579 | 1369210498.1167 | queue1 | NONE          | ENTERQUEUE   |       | 84950000000     | 1     |       |
 18358 | 2013-05-22 12:15:01.100576 | 1369210498.1167 | queue1 | SIP/operator4 | RINGNOANSWER | 0     |                 |       |       |
 18359 | 2013-05-22 12:15:03.130709 | 1369210498.1167 | queue1 | SIP/operator4 | RINGNOANSWER | 0     |                 |       |       |
 18360 | 2013-05-22 12:15:06.47696  | 1369210498.1167 | queue1 | SIP/operator4 | CONNECT      | 7     | 1369210505.1170 | 1     |       |
 18363 | 2013-05-22 12:15:20.131533 | 1369210498.1167 | queue1 | SIP/operator4 | TRANSFER     | 0000  | internal     | 7     | 14    | 1


    
> RINGNOANSWER event for an agent in queue, but data1 field is null
> -----------------------------------------------------------------
>
>                 Key: ASTERISK-21846
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21846
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 1.8.21.0
>            Reporter: newborn
>
> i see events with RINGNOANSWER in queue log table, but data1 field is null. this is not normal, because the timeout in queues.conf is set to 12 sec.
> Here is the problem call:
> {noformat}
>   id   |            time            |     callid      |   queuename    |     agent     |    event     | data1 |      data2      | data3 | data4 | data5
> -------+----------------------------+-----------------+----------------+---------------+--------------+-------+-----------------+-------+-------+-------
>  18357 | 2013-05-22 12:14:59.073579 | 1369210498.1167 | queue1 | NONE          | ENTERQUEUE   |       | 84950000000     | 1     |       |
>  18358 | 2013-05-22 12:15:01.100576 | 1369210498.1167 | queue1 | SIP/operator4 | RINGNOANSWER | 0     |                 |       |       |
>  18359 | 2013-05-22 12:15:03.130709 | 1369210498.1167 | queue1 | SIP/operator4 | RINGNOANSWER | 0     |                 |       |       |
>  18360 | 2013-05-22 12:15:06.47696  | 1369210498.1167 | queue1 | SIP/operator4 | CONNECT      | 7     | 1369210505.1170 | 1     |       |
>  18363 | 2013-05-22 12:15:20.131533 | 1369210498.1167 | queue1 | SIP/operator4 | TRANSFER     | 0000  | internal     | 7     | 14    | 1
> {noformat}

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