[asterisk-bugs] [JIRA] (ASTERISK-21846) RINGNOANSWER event for an agent in queue, but data1 field is null

newborn (JIRA) noreply at issues.asterisk.org
Thu May 30 03:51:03 CDT 2013


newborn created ASTERISK-21846:
----------------------------------

             Summary: RINGNOANSWER event for an agent in queue, but data1 field is null
                 Key: ASTERISK-21846
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21846
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 1.8.21.0
            Reporter: newborn


i see events with RINGNOANSWER in queue log table, but data1 field is null. this is not normal, because the timeout in queues.conf is set to 12 sec.

Here is the problem call:

  id   |            time            |     callid      |   queuename    |     agent     |    event     | data1 |      data2      | data3 | data4 | data5
-------+----------------------------+-----------------+----------------+---------------+--------------+-------+-----------------+-------+-------+-------
 18357 | 2013-05-22 12:14:59.073579 | 1369210498.1167 | queue1 | NONE          | ENTERQUEUE   |       | 84950000000     | 1     |       |
 18358 | 2013-05-22 12:15:01.100576 | 1369210498.1167 | queue1 | SIP/operator4 | RINGNOANSWER | 0     |                 |       |       |
 18359 | 2013-05-22 12:15:03.130709 | 1369210498.1167 | queue1 | SIP/operator4 | RINGNOANSWER | 0     |                 |       |       |
 18360 | 2013-05-22 12:15:06.47696  | 1369210498.1167 | queue1 | SIP/operator4 | CONNECT      | 7     | 1369210505.1170 | 1     |       |
 18363 | 2013-05-22 12:15:20.131533 | 1369210498.1167 | queue1 | SIP/operator4 | TRANSFER     | 0000  | internal     | 7     | 14    | 1


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