[asterisk-bugs] [JIRA] (ASTERISK-21782) Delayed audio to agent when answering a queue call

[Olle Johansson (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-21782?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=206747#comment-206747 ] 

Olle Johansson commented on ASTERISK-21782:
-------------------------------------------

This is a natural function of the playback system and something I have solved in my Pinequeue work. When you play and audio stream, the user is locked and the agent can't answer. With Pinequeue the prompts are played in the background and the call will be connected to the agent at any time.

Matt and I agreed that we need to make this feature optional, so we need to introduce a configuration option to have this function off by default (like before - no announcements to the first user in the queue).

Rusty - please do not assign to me unless you have discussed with me first. I'm available on E-mail, facebook, g+, twitter, jabber chat and - be scared - telephone. :-) Ping me if you think it may be related to my work, but an assignment means a commitment to solve it, which unfortunately depends on funding.
                
> Delayed audio to agent when answering a queue call
> --------------------------------------------------
>
>                 Key: ASTERISK-21782
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21782
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: SVN
>            Reporter: Remi Quezada
>            Assignee: Olle Johansson
>
> Agent is getting delayed audio when periodic announcements is enabled in the queue.  The following commit introduced this bug:
> https://reviewboard.asterisk.org/r/2263/

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