[asterisk-bugs] [JIRA] (ASTERISK-21174) Asterisk 11 auto-pause problem

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-21174?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton closed ASTERISK-21174.
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    Resolution: Not A Bug

This doesn't appear to be a bug report. This really looks like a support request. Please read through the guidelines before filing an issue in the future. https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

Please use the description field to summarize all details of the potential bug and attach any debug as separate files. 

Queue configuration can be confusing and there are many factors to consider. I'm not sure that what you want is possible. It may make more sense to only use auto-pause for a failure to answer, and to make sure ringinuse is set to "no". Assuming your device states reflect the endpoints state correctly, then you should have no reason to auto pause when busy. Agents should then only be paused when they are away from the desk and fail to answer a call - plus calls shouldn't be sent to an agent who is busy.

This is not a support forum, you may bring up your question on the Asterisk mailing list (http://lists.digium.com/mailman/listinfo/asterisk-users)  to seek help there. If the consensus is that your behavior is a bug then consider filing a new issue on here and following the guidelines.

                
> Asterisk 11 auto-pause problem
> ------------------------------
>
>                 Key: ASTERISK-21174
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21174
>             Project: Asterisk
>          Issue Type: Improvement
>      Security Level: None
>    Affects Versions: 11.2.1
>            Reporter: mostafa
>
> I have installed asterisk 11.2.1 and freepbx 2.11,
> I tested auto-pause with queue and it worked will for busy and unavailable agents,
> but i have a problem in case of busy status, agent continues paused after hanging the calls so it can't receive more calls from the queue !
> how can i auto-UN-pause the agent after hanging the call to receive another one?
> please refer to :
> http://forums.digium.com/viewtopic.php?f=1&t=85860&sid=2fb0e04491eb8909adfcc6bba8f9e41a

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