[asterisk-bugs] [JIRA] (ASTERISK-21963) CLONE - Callers on Queue are not being delivered to free agents

[Freetech Solutions (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-21963?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Freetech Solutions updated ASTERISK-21963:
------------------------------------------

                   Severity: Major  (was: Minor)
                Environment: Asterisk 1.8.21.0
             Issue Found by: Customer
    Frequency of Occurrence: Constant
    
> CLONE - Callers on Queue are not being delivered to free agents
> ---------------------------------------------------------------
>
>                 Key: ASTERISK-21963
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21963
>             Project: Asterisk
>          Issue Type: Bug
>          Components: Applications/app_queue
>         Environment: Asterisk 1.8.21.0
>            Reporter: Freetech Solutions
>         Attachments: messages.tar.gz
>
>
> Callers that are in queue are not being redirected to free agents.
> The environment has almost 50 agents (about 5000 calls per day), and under normal conditions customer reports we have many callers on queue but also many agents in free state.
> Version of Asterisk:
> Asterisk 1.8.21.0, Copyright (C) 1999 - 2012 Digium, Inc. and others.
> Created by Mark Spencer <markster at digium.com>
> Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
> This is free software, with components licensed under the GNU General Public
> License version 2 and other licenses; you are welcome to redistribute it under
> certain conditions. Type 'core show license' for details.
> =========================================================================
> Connected to Asterisk 1.8.21.0 currently running on elx-hey-srv0 (pid = 31582)
> Verbosity is at least 3
> We usually shot the following command:
> #asterisk -rx 'queue show 6001'
> And the output shots many "Callers" with free agent waiting on.
> We usually need to restart Asterisk (service asterisk restart) for these calls to be released and the condition to be overcome.
> Im adding full logs for this issue.

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