[asterisk-bugs] [JIRA] (ASTERISK-21963) CLONE - Callers on Queue are not being delivered to free agents

[Freetech Solutions (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-21963?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Freetech Solutions updated ASTERISK-21963:
------------------------------------------

    Description: 
Callers that are in queue are not being redirected to free agents.
The environment has almost 50 agents (about 5000 calls per day), and under normal conditions customer reports we have many callers on queue but also many agents in free state.

Version of Asterisk:
Asterisk 1.8.21.0, Copyright (C) 1999 - 2012 Digium, Inc. and others.
Created by Mark Spencer <markster at digium.com>
Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
This is free software, with components licensed under the GNU General Public
License version 2 and other licenses; you are welcome to redistribute it under
certain conditions. Type 'core show license' for details.
=========================================================================
Connected to Asterisk 1.8.21.0 currently running on elx-hey-srv0 (pid = 31582)
Verbosity is at least 3

We usually shot the following command:
#asterisk -rx 'queue show 6001'

And the output shots many "Callers" with free agent waiting on.

We usually need to restart Asterisk (service asterisk restart) for these calls to be released and the condition to be overcome.

Im adding full logs for this issue.



  was:
We are facing problems with app_queue.

We put calls on the queue, but these calls are not redirect to the free agents, these occurs when we do not have a lot of calls cames in.

We checked wrap-up-time, strategy and other parameters.  



    
> CLONE - Callers on Queue are not being delivered to free agents
> ---------------------------------------------------------------
>
>                 Key: ASTERISK-21963
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21963
>             Project: Asterisk
>          Issue Type: Bug
>          Components: Applications/app_queue
>            Reporter: Freetech Solutions
>            Severity: Minor
>
> Callers that are in queue are not being redirected to free agents.
> The environment has almost 50 agents (about 5000 calls per day), and under normal conditions customer reports we have many callers on queue but also many agents in free state.
> Version of Asterisk:
> Asterisk 1.8.21.0, Copyright (C) 1999 - 2012 Digium, Inc. and others.
> Created by Mark Spencer <markster at digium.com>
> Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
> This is free software, with components licensed under the GNU General Public
> License version 2 and other licenses; you are welcome to redistribute it under
> certain conditions. Type 'core show license' for details.
> =========================================================================
> Connected to Asterisk 1.8.21.0 currently running on elx-hey-srv0 (pid = 31582)
> Verbosity is at least 3
> We usually shot the following command:
> #asterisk -rx 'queue show 6001'
> And the output shots many "Callers" with free agent waiting on.
> We usually need to restart Asterisk (service asterisk restart) for these calls to be released and the condition to be overcome.
> Im adding full logs for this issue.

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