[asterisk-bugs] [JIRA] (ASTERISK-21486) Call answered by a dynamic agent and then SIP transferred to an external number is not written to CDR

[David Brillert (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-21486?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

David Brillert updated ASTERISK-21486:
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    Comment: was deleted

(was: I know that CDR's and transfers have always been a nightmare. But I am really surprised and disappointed you won't do anything to fix this issue.  It's a gaping security hole since an agent can issue a blind transfer from an agent extension and the call will never get billed.  My customers are very unhappy.  There is no telling how much revenue has been lost... or how much a system could be defrauded.  Certainly the CDR's in this case cannot be trusted and that makes everything and everyone suspect.  To the extent that we must use an external billing system to capture CDR.
What is the scope of the required changes based on the debug info I provided?)
    
> Call answered by a dynamic agent and then SIP transferred to an external number is not written to CDR
> -----------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-21486
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21486
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 11.3.0
>         Environment: CentOS 5 64 bit Intel
>            Reporter: David Brillert
>            Assignee: David Brillert
>         Attachments: extensions.conf.txt, Master(1).csv, Master.csv, messages, messages.txt, modules.conf.txt, queues.conf.txt, sip.conf.txt
>
>
> Incoming call to app_queue is answered by an ACD agent is collected by CDR.
> The agent does SIP transfer to an external number and the CDR is not collected.
> This only effects calls to an ACD queue as far as I can tell.
> For example:
> Incoming call to an extension is collected by CDR
> if the extension does SIP transfer to an external number the CDR is collected.
> I'm attaching verbose asterisk messages log with sip set debug on and the Asterisk master.csv file for the broken scenario.

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