[asterisk-bugs] [JIRA] (ASTERISK-21846) RINGNOANSWER event for an agent in queue, but data1 field is null

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-21846?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton updated ASTERISK-21846:
------------------------------------

    Assignee: Rusty Newton  (was: newborn)
      Status: Triage  (was: Waiting for Feedback)
    
> RINGNOANSWER event for an agent in queue, but data1 field is null
> -----------------------------------------------------------------
>
>                 Key: ASTERISK-21846
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21846
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 1.8.21.0
>            Reporter: newborn
>            Assignee: Rusty Newton
>
> i see events with RINGNOANSWER in queue log table, but data1 field is null. this is not normal, because the timeout in queues.conf is set to 12 sec.
> Here is the problem call:
> {noformat}
>   id   |            time            |     callid      |   queuename    |     agent     |    event     | data1 |      data2      | data3 | data4 | data5
> -------+----------------------------+-----------------+----------------+---------------+--------------+-------+-----------------+-------+-------+-------
>  18357 | 2013-05-22 12:14:59.073579 | 1369210498.1167 | queue1 | NONE          | ENTERQUEUE   |       | 84950000000     | 1     |       |
>  18358 | 2013-05-22 12:15:01.100576 | 1369210498.1167 | queue1 | SIP/operator4 | RINGNOANSWER | 0     |                 |       |       |
>  18359 | 2013-05-22 12:15:03.130709 | 1369210498.1167 | queue1 | SIP/operator4 | RINGNOANSWER | 0     |                 |       |       |
>  18360 | 2013-05-22 12:15:06.47696  | 1369210498.1167 | queue1 | SIP/operator4 | CONNECT      | 7     | 1369210505.1170 | 1     |       |
>  18363 | 2013-05-22 12:15:20.131533 | 1369210498.1167 | queue1 | SIP/operator4 | TRANSFER     | 0000  | internal     | 7     | 14    | 1
> {noformat}

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