[asterisk-bugs] [JIRA] (ASTERISK-21879) Queue autofill behavior with penalties

[Ksenia (JIRA)]

Ksenia created ASTERISK-21879:
---------------------------------

             Summary: Queue autofill behavior with penalties
                 Key: ASTERISK-21879
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21879
             Project: Asterisk
          Issue Type: Information Request
      Security Level: None
    Affects Versions: 1.8.20.1
         Environment: Gentoo Linux 3.0.65
            Reporter: Ksenia
            Severity: Minor


We have 2 queues - at-test and at-test1.
A user calls extension 8100 and after 20s timeout waiting in at-test we set QUEUE_MIN_PENALTY=20 for the call, then it goes to queue at-test1. We have an autofill parameter set to 'yes' in at-test1. Only agent Agent/903 from at-test1 can receive the call with minimal penalty set to 20. So, if this agent Agent/903 is busy or unavailable, the call is waiting in the queue. But if another user calls extension 8101, he has to wait untill that call with QUEUE_MIN_PENALTY=20 is answered or dropped, though autofill parameter is set to 'yes' and there are free agents 904 and 905. Is it a normal behavior?
P.S. I've fixed it using QUEUE_PRIO variable for extension 8101, but still it's very interesting to know why the calls have to wait in such circumstances.

exten => 8100,1,Answer()
exten => 8100,n,Queue(at-test,t,,,20)
exten => 8100,n,Set(QUEUE_MIN_PENALTY=20)
exten => 8100,n,Queue(at-test1,t,,,3600)
exten => 8100,n,Hangup()

exten => 8101,1,Answer()
exten => 8101,n,Queue(at-test1,t,,,3600)
exten => 8101,n,Hangup()

[at-test1]
autofill = yes
setinterfacevar = yes
setqueuevar = yes
strategy = leastrecent
announce-frequency = 60
wrapuptime = 12
announce-round-seconds = 30
announce-holdtime = yes
announce-position = yes
queue-thankyou = no
reportholdtime = no
ringinuse = no
joinempty = yes
member => Agent/903,20,(903) Test Operator
member => Agent/904,,(904) Test Operator
member => Agent/905,,(905) Test Operator

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