[asterisk-bugs] [JIRA] (ASTERISK-19368) Queue penalty only work when QUEUE_MIN_PENALTY == QUEUE_MAX_PENALTY

[Joel Vandal (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-19368?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=206981#comment-206981 ] 

Joel Vandal commented on ASTERISK-19368:
----------------------------------------

Also have the same issue where call to agent work only if we Min/Max penalty to same value (ex. 30 == 30) on queuerules.conf.

Using Asterisk 11.

                
> Queue penalty only work when QUEUE_MIN_PENALTY == QUEUE_MAX_PENALTY
> -------------------------------------------------------------------
>
>                 Key: ASTERISK-19368
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-19368
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 1.8.8.2
>            Reporter: Avraam David
>            Severity: Minor
>         Attachments: d1
>
>
> I have a queue with two groups of members with different penalty, Should work with queueruls.conf or autofill = yes.
>  
> If QUEUE_MIN_PENALTY is not equal to QUEUE_MAX_PENALTY, member on second group can't received  calls. 
> exten => s,n,Set(QUEUE_MIN_PENALTY=1)
> exten => s,n,Set(QUEUE_MAX_PENALTY=2)
> or 
> queuerules.conf 
> [qrule]
> penaltychange => 10,1,0
> penaltychange => 21,2,0
> Not works.
> work only 
> exten => s,n,Set(QUEUE_MIN_PENALTY=1)
> exten => s,n,Set(QUEUE_MAX_PENALTY=1)
> or 
> queuerules.conf 
> [qrule]
> penaltychange => 10,1,1
> penaltychange => 20,2,2
> also if not defined min penalty on queuerules.conf penaltychange like 
> penaltychange => 20,2
> not works, only if set same parameters on penaltychange line MIN and MAX
> penaltychange => 20,2,2

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