[asterisk-bugs] [JIRA] (ASTERISK-21963) CLONE - Callers on Queue are not being delivered to free agents

[Freetech Solutions (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-21963?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=207595#comment-207595 ] 

Freetech Solutions commented on ASTERISK-21963:
-----------------------------------------------

Thanks Newton for your feedback, I really appreciate it.


I've researched and followed similar issues as described in the initial one which this report has been cloned from.
I know this is not a forum, and this issue happens randomly (at least 1 event per week), that is the reason why I think this is not a reproducible issue. In fact it occurs randomly as I stated above.
So there is no "minimal configuration" at all to reproduce it, I have been trying to catch it up but the behavior is really random.

Anyway will try to find all the configuration expected to be shown here, but again this is not a behavior that I can predict when to happen. I just tried to re-open an incomplete report because here we are having the same, and randomly again.

Hope you understand it.


                
> CLONE - Callers on Queue are not being delivered to free agents
> ---------------------------------------------------------------
>
>                 Key: ASTERISK-21963
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21963
>             Project: Asterisk
>          Issue Type: Bug
>          Components: Applications/app_queue
>         Environment: Asterisk 1.8.21.0
>            Reporter: Freetech Solutions
>         Attachments: messages.tar.gz
>
>
> Callers that are in queue are not being redirected to free agents.
> The environment has almost 50 agents (about 5000 calls per day), and under normal conditions customer reports we have many callers on queue but also many agents in free state.
> Version of Asterisk:
> Asterisk 1.8.21.0, Copyright (C) 1999 - 2012 Digium, Inc. and others.
> Created by Mark Spencer <markster at digium.com>
> Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
> This is free software, with components licensed under the GNU General Public
> License version 2 and other licenses; you are welcome to redistribute it under
> certain conditions. Type 'core show license' for details.
> =========================================================================
> Connected to Asterisk 1.8.21.0 currently running on elx-hey-srv0 (pid = 31582)
> Verbosity is at least 3
> We usually shot the following command:
> #asterisk -rx 'queue show 6001'
> And the output shots many "Callers" with free agent waiting on.
> We usually need to restart Asterisk (service asterisk restart) for these calls to be released and the condition to be overcome.
> Im adding full logs for this issue.

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