[asterisk-bugs] [JIRA] (ASTERISK-21963) CLONE - Callers on Queue are not being delivered to free agents

[Rusty Newton (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-21963?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=207592#comment-207592 ] 

Rusty Newton commented on ASTERISK-21963:
-----------------------------------------

https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

I don't see a bug report here, so we'll go ahead and close this out. There are numerous configuration reasons your calls may not be delivered to free agents. You can search JIRA to see many many JIRA issues where it turned out to be configuration.

Some points to consider before opening a new issue.

* Please read the issue guidelines noted above before filing an issue. There is a check box for it visible when you create a new issue
* The issue tracker is not a support forum. You can request free support from other users at a variety of other resources, some mentioned here: http://www.asterisk.org/community/discuss and of course at forums.asterisk.org. Or of course you can purchase support from a variety of organizations, including Digium. (http://www.digium.com/en/products/asterisk/support)
* Try to reproduce the issue in a controlled environment, narrow down the most minimal configuration required to reproduce it and then post on the users list or forums to ask other users if they would expect the same behavior. Queue behaviors and the channel's relationships to various features are not necessarily obvious.
* If at some point you find a bug; behavior that does not follow expectation and you can describe how to reproduce it including configuration files relevant to the setup (queues.conf, sip.conf, etc) you could open a *new* issue.

Thanks!


                
> CLONE - Callers on Queue are not being delivered to free agents
> ---------------------------------------------------------------
>
>                 Key: ASTERISK-21963
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-21963
>             Project: Asterisk
>          Issue Type: Bug
>          Components: Applications/app_queue
>         Environment: Asterisk 1.8.21.0
>            Reporter: Freetech Solutions
>         Attachments: messages.tar.gz
>
>
> Callers that are in queue are not being redirected to free agents.
> The environment has almost 50 agents (about 5000 calls per day), and under normal conditions customer reports we have many callers on queue but also many agents in free state.
> Version of Asterisk:
> Asterisk 1.8.21.0, Copyright (C) 1999 - 2012 Digium, Inc. and others.
> Created by Mark Spencer <markster at digium.com>
> Asterisk comes with ABSOLUTELY NO WARRANTY; type 'core show warranty' for details.
> This is free software, with components licensed under the GNU General Public
> License version 2 and other licenses; you are welcome to redistribute it under
> certain conditions. Type 'core show license' for details.
> =========================================================================
> Connected to Asterisk 1.8.21.0 currently running on elx-hey-srv0 (pid = 31582)
> Verbosity is at least 3
> We usually shot the following command:
> #asterisk -rx 'queue show 6001'
> And the output shots many "Callers" with free agent waiting on.
> We usually need to restart Asterisk (service asterisk restart) for these calls to be released and the condition to be overcome.
> Im adding full logs for this issue.

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