[asterisk-bugs] [JIRA] (ASTERISK-15536) [patch] app_queue: Give members a penalty time for not answering

[Chris James (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-15536?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=201300#comment-201300 ] 

Chris James commented on ASTERISK-15536:
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This is working well for me. The only downside is that if an agent is on a call, this puts them into the penalty state so when the call ends, the next call in the queue only rings after the penalty length has ended, not after the ACW time has ended
                
> [patch] app_queue: Give members a penalty time for not answering
> ----------------------------------------------------------------
>
>                 Key: ASTERISK-15536
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-15536
>             Project: Asterisk
>          Issue Type: New Feature
>          Components: Applications/app_queue
>            Reporter: Håkon Nessjøen
>         Attachments: app_queue_1_8_2_2.c.new, app_queue.c.new.patch, app_queue.c.patch
>
>
> This patch adds a new option notpresent-penalty option on queues.conf, which sets how many seconds of penalty a member will get for not answering in time.
> Say you have a queue with current setup:
> penalty, member
> 0, member1
> 0, member2
> 1, member3
> If both member1 and member2 have left their phones, and forgot to log out, a normal queue would loop between these two users, trying to get them to answer. With this patch, they will be given a penalty when they don't answer, and so the queue will go to the next penalty level if neither member1 or member2 is answering their calls.

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