[asterisk-bugs] [JIRA] (ASTERISK-20785) Cannot delete voicemail at random

[Rusty Newton (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-20785?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Rusty Newton closed ASTERISK-20785.
-----------------------------------

    Resolution: Suspended
    
> Cannot delete voicemail at random
> ---------------------------------
>
>                 Key: ASTERISK-20785
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-20785
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>         Environment: Production
>            Reporter: Zacharie
>            Assignee: Rusty Newton
>
> Sometimes, when I try do delete a message, I have the following error:
> app_voicemail.c: No message attribute file?!!
> log extract:
> {noformat}
> Apr  4 18:15:13] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-youhave.gsm' (language 'fr')
> [Apr  4 18:15:14] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'digits/1.gsm' (language 'fr')
> [Apr  4 18:15:14] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-INBOX.gsm' (language 'fr')
> [Apr  4 18:15:15] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-message.gsm' (language 'fr')
> [Apr  4 18:15:16] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-onefor.gsm' (language 'fr')
> [Apr  4 18:15:17] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-INBOX.gsm' (language 'fr')
> [Apr  4 18:15:17] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-messages.gsm' (language 'fr')
> [Apr  4 18:15:18] DTMF[29693] channel.c: DTMF begin '1' received on SIP/75736-000002a2
> [Apr  4 18:15:18] DTMF[29693] channel.c: DTMF begin ignored '1' on SIP/75736-000002a2
> [Apr  4 18:15:18] DTMF[29693] channel.c: DTMF end '1' received on SIP/75736-000002a2, duration 250 ms
> [Apr  4 18:15:18] DTMF[29693] channel.c: DTMF end passthrough '1' on SIP/75736-000002a2
> [Apr  4 18:15:18] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-first.gsm' (language 'fr')
> [Apr  4 18:15:18] WARNING[29693] app_voicemail.c: No message attribute file?!! (/var/spool/asterisk/voicemail/GVMA_AGENTGROUP/10510/INBOX/msg0000.txt)
> [Apr  4 18:15:18] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-advopts.gsm' (language 'fr')
> [Apr  4 18:15:21] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-repeat.gsm' (language 'fr')
> [Apr  4 18:15:23] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-delete.gsm' (language 'fr')
> [Apr  4 18:15:25] DTMF[29693] channel.c: DTMF begin '7' received on SIP/75736-000002a2
> [Apr  4 18:15:25] DTMF[29693] channel.c: DTMF begin ignored '7' on SIP/75736-000002a2
> [Apr  4 18:15:26] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-toforward.gsm' (language 'fr')
> [Apr  4 18:15:26] DTMF[29693] channel.c: DTMF end '7' received on SIP/75736-000002a2, duration 350 ms
> [Apr  4 18:15:26] DTMF[29693] channel.c: DTMF end passthrough '7' on SIP/75736-000002a2
> [Apr  4 18:15:26] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-deleted.gsm' (language 'fr')
> [Apr  4 18:15:27] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-nomore.gsm' (language 'fr')
> [Apr  4 18:15:28] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-advopts.gsm' (language 'fr')
> [Apr  4 18:15:30] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-repeat.gsm' (language 'fr')
> [Apr  4 18:15:33] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-undelete.gsm' (language 'fr')
> [Apr  4 18:15:36] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-toforward.gsm' (language 'fr')
> [Apr  4 18:15:40] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-savemessage.gsm' (language 'fr')
> [Apr  4 18:15:42] VERBOSE[29693] file.c:     -- <SIP/75736-000002a2> Playing 'vm-helpexit.gsm' (language 'fr')
> [Apr  4 18:15:44] DTMF[29693] channel.c: DTMF begin '*' received on SIP/75736-000002a2
> [Apr  4 18:15:44] DTMF[29693] channel.c: DTMF begin ignored '*' on SIP/75736-000002a2
> [Apr  4 18:15:45] DTMF[29693] channel.c: DTMF end '*' received on SIP/75736-000002a2, duration 290 ms
> [Apr  4 18:15:45] DTMF[29693] channel.c: DTMF end passthrough '*' on SIP/75736-000002a2
> {noformat}
> asterisk version 1.8.3.3
> Do I need to upgrade my asterisk to fix this issue?
> Thanks in advance
> Regards

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