[asterisk-bugs] [JIRA] (ASTERISK-18127) Queues - Missed calls - SIP cancel reason

[Stanislav German-Evtushenko (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-18127?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=213294#comment-213294 ] 

Stanislav German-Evtushenko commented on ASTERISK-18127:
--------------------------------------------------------

Just FYI:
- "SIP cancel reason" works well for "SIP/100&SIP/101" in Asterisk 1.8.10 however doesn't work for "local/100 at context&local/101 at context"
                
> Queues - Missed calls - SIP cancel reason
> -----------------------------------------
>
>                 Key: ASTERISK-18127
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-18127
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>    Affects Versions: 1.8.4
>         Environment: CentOS 5.6
>            Reporter: Ales Silar
>
> Hello,
> The queues does not have functionality of SIP Cancel message with reason ("Call Completed Elsewhere"), I can see that it is already implemented as a dial() - with option "c", but this does not solve missed calls with queue's.
> The reason message already works if you make call dialplan like this:
> SIP/100&SIP/101
> If user 100 answers, the user 101 gets SIP Cancel message with reason. But this is not implemented into queues.
> It is a major problem for call center - you can have all the calls without missed calls (dial option "c"), or all the calls with missed calls, but there is no solution when an agent pickup's the call, that all other agents don't get missed call - or if caller does a hangup, that the missed call is on all agent (if using ringall strategy), off-course its different logic for other strategies.

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